CAMHS Single Point of Access Team Manager

Job summary

Due to internal promotion, the CNWL all age mental health Single Point of Access has a vacancy for aCAMHS SPABand 7 Team manager. This is an excitingopportunityto join a growing,creativeand innovative service as part of ourmanagement team. We are looking foranexperiencedmentalhealth professional(Nurse, OccupationalTherapist,SocialWorkeror psychological therapist), and itwould be a fantasticcareer progressionfor a Band 6 clinician who wishes to broaden their experienceor a current Band 7 looking for a new challenge.

This dynamic multi-disciplinary servicehas been running sinceJune 2021, offering asingle point of access formental healthtele-triage, signposting, advice and support 24-hours a day, seven days per week, 365 days a yearfor young people under the age of 18.

The CAMHSSPA TeamManagerwillwork closely withtheadult SPA and SHINE Team Managers and with the Clinical Lead for CAMHSSPAto maintaintheday to dayrunning of the service, providing senior clinical input and support to the team, playing a key role in building internal and external interfaces, and contributing to the ongoing development of the SPA.

The CAMHSSPATeam Managerwill be expected to work aflexibleshift pattern, although working nights is notrequiredin this role.

Main duties of the job

Central andNorth WestLondon NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience.TheCAMHS SPATeam Manageris responsible forthe daily running of the SPA (CAMHS) Team and supports the Clinical Lead in the operational management of the service.

Other responsibilities include:

o Providingmanagement & clinical supervision, coaching, mentoring of existing staff andnew stafftaking up post; andmotivatingand supportingindividuals to achieve theirobjectives.

oContribute to the provision oftraining,coachingand clinical group supervision to the wider all-age SPA.

o Answeringcalls to theCAMHSSPA in a patient and courteous manner, and to screen and prioritise these appropriately.

o Undertakingclinical triageof calls to theCAMHSSPA, deciding on the correct care pathway for that call.

o Referringcallers onto CAMHS local teamswhereappropriateand liaising with teams.

o Signpostingcallers on as necessary into non-statutory, third sector services (Thrive networks).

o Undertakinginitial social care triage,andwhere necessary, signposting and referring on patients asappropriate.

About us

Central andNorth WestLondon NHS Trustexpects allSPAstaffto act in a way which showstheyunderstand our core values and are willing to put them into practice withpatients, their friends,family and carersand alsoother staff members.

As amember ofSPAstaffwe expect youtoshow COMPASSION, contribute to a caring and kind environment andrecognise that what you do and say helpscan makethelives of others better.

We expect youtoRESPECTeveryone andacknowledge and welcome people's differences rather than ignore them or see them as problematic.

We expect you to EMPOWER others andcontinually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work in PARTNERSHIP andbehave in a way that shows that you recognise that commissioners and users of our services are the people who generateand pay forourwork.

As amember ofSPAstaffwe expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team

Job responsibilities

Respondingto calls within time limits set out in theAll-AgeSPA Operational Protocols.

Beingfully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and the provision of CNWLCAMHSservices in each borough.

Ensuringsafe and effective delivery of care / advice toyoung peopleand theircarers, utilising own knowledge and skills.

Providingsupport, information and education to family members, carers and other professionals who may access theCAMHSSPA.

Buildingandmaintainexcellent working relationships with key stakeholders, such asCore and Urgent Care CAMHS team,GPs, the Police and LAS.

Acting as the point of escalation in CAMHSSPA inrelation to difficult callsand being able to further escalate asappropriate.

Demonstratinggood risk assessment and management skills, ensuring that decisions maderegardingcalls are in the interests of the individual patients needs and their safety.

Participatingin both clinical and managerial supervision in relation to role.

Participatingin the ongoing monitoring and evaluation of the SPA Service, ensuring that all required data is collected.

Monitoringstandards of clinical practice of the SPA, recommending changes where necessary.

Beingresponsible forthe maintenance ofaccuratepatient records on relevant patient information system (ie. System One).

SupportingtheSPA CAMHSadministration lead in the screeningandmanagement of emails in the SPA (CAMHS) inbox.

Supportingthe Clinical Lead and Service Manager in thelonger-termstrategic development of the SPA service.

Person specification

Education and Qualifications

Essential

• Relevant professional qualification in either: A psychological or therapeutic field, Mental Health Nursing, Mental Health Social Worker
• Additional qualifications or training in child and adolescent mental health
• Educated to degree level

Experience

Essential

• Substantial experience working in child and adolescent mental health
• Experience of the Children Act and Safeguarding Children legislation and protocols
• Significant experience of assessing complex mental health presentations
• Good understanding of the range of child and adolescent mental health services
• Excellent knowledge and experience in mental health guidelines/ best practice and the full range of mental health disorders/ illnesses

Desirable

• Understanding of the principles of financial management

Skills, Knowledge and Abilities

Essential

• Ability to supervise and lead a team of practitioners, administrative staff and clinicians
• Ability to evaluate interventions and practice for service improvement
• Excellent communication, assessment, planning and recording skills
• Ability to deliver interventions which address the assessed needs.
• Ability to work co-operatively with other disciplines.

Desirable

• An understanding of Clinical Governance
• Ability to use IT systems
• Knowledge and use of research methodology.

Attitudes and Person Characteristics

Essential

• Ability to relate to young people and families
• To work under pressure and to achieve deadlines
• Enthusiasm, flexibility and willingness to cope with the demands of what can be a stressful job
• Broad understanding of equal opportunities and an ability to work in an anti-discriminating way.
• Ability to relate to professional staff from different agencies often at senior levels.