Cancer Care Co-ordinator

Job summary

The post holder will be the key person identified for providing cancer information and support, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. The aim of the role is to make sure that people living with cancer can access the right support, at the right time.

Main duties of the job

• Participate in patient and public involvement activities to promote the service including awareness and promotional events outside of the centre.
• Present / attend cancer conferences locally and regionally as required.
• Organise the day to running of the service, organising meetings, bookings rooms, responding to email enquiries.
• Ensure compliance with policies, procedures and clinical guidelines for self and others.
• Work with other Co-ordinators across the region to adopt best practice.
• Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.
• Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
• Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
• The post holder will demonstrate excellent organisational skills.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see Job overview & attached Job description for further information about the Cancer Care Co-ordinator position available with WUTH.

Person specification

Qualifications, Specific Experience & Training

Essential

• NVQ level 3/4 qualification in Health or Social Care or equivalent experience
• 5 GCSE qualifications with C or above including Maths and English

Desirable

• Communication skills training
• Counselling qualification
• Basic Cancer Course
• Additional training to Foundation degree / diploma level or equivalent through short courses
• Experience co-ordinating a patient workload

Knowledge and Skills

Essential

• Minimum 3 years' experience of working in a health or social care setting
• Minimum 2 years' experience of working with cancer patient

Desirable

• Previous experience as Senior Support worker
• Understanding of Macmillan Cancer Support and its role across the UK
• Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
• Knowledge of relevant cancer treatments, interventions and terminology
• Experience of working without supervision using own initiative

Personal Attributes

Essential

• Able to recognise limitations
• Ability to communicate effectively and support
• Ability to communicate with cancer patients/families
• Ability to develop effective interpersonal relationships with colleagues in the health care setting
• Adaptable and able to respond to any situation
• Willingness to work flexibly as required
• Sensitive and empathetic
• Ability to multitask and prioritise under pressure

Desirable

• Diplomatic
• Calm And Objective
• Approachable
• Personally and professionally mature
• Demonstrates enthusiasm
• Ability to work autonomously and part of a team
• Personally and professionally mature

Other Requirements

Desirable

• Ability to travel across sites

Qualifications, Specific Experience & Training

Essential

• Excellent computer/keyboard skills, ECDL or equivalent, proficient in MS Office

Knowledge and Skills

Essential

• Awareness of the individual needs of people affected by cancer
• Experience of responding to the support and information needs of others

Desirable

• Experience of working with patients specific to tumour group
• Understanding of Macmillan Cancer Support and its role across the UK.
• Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
• Knowledge of relevant cancer treatments, interventions and terminology.
• Experience of working without supervision using own initiative and