Claims Handler

Join Our Claims Team! 🏍️

Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence.

You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.

Main Duties

• Manage a caseload of First Party and Third Party claims, progressing each case towards settlement
• Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward
• Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed
• Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions
• Liaise with specialist suppliers such as field investigators and engineers
• Update reserves and NCB at the appropriate stage of each claim
• Work within agreed personal authority limits, referring upwards where activity exceeds them
• Offer customers alternatives to claiming directly from their policy where commercially appropriate

Key Skills

• Excellent interpersonal skills, with the ability to communicate clearly at all levels
• Ability to make complex issues simple for customers
• Strong understanding of hierarchy and escalation protocols
• Comfortable managing a busy caseload with competing priorities

Bonus Points For

• Previous customer service or claims experience
• Familiarity with the Group's products, services and systems

The Essentials

• 🕒 Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period
• 💷 Salary: £24,500–£26,000
• 📍 Location: Egham Thorpe
• 📋 Contract: Full time
• 🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture

We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.