Claims Handler

Arch
Kent · posted 24 July 2026
Job type
full time
Location
Kent
Category
Customer service

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Employer
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With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

  • • Manage portfolio of claims across various business lines
  • • Handle and assess claims in line with the Arch claims philosophy
  • • Attend market claims meetings as required
  • • Report to Underwriters on claims trends/significant claims as required
  • • Liaise with brokers, stakeholders and insureds as required

Key Tasks and Responsibilities

  • • Adjust, assess and manage claims within own defined authority
  • • Act as referral point and ensure new claims and notifications are dealt with promptly and reported as required
  • • Ensure coverage is accurately reviewed and that reserving is correctly set and maintained
  • • Manage internal reporting to London claims team
  • • Interaction and support of claims management as required
  • • Prompt reporting of large losses internally

Role Requirements & Skills


Skills / Competencies

• Good written and verbal communication

• Good understanding of the London Market desirable

• Show attention to detail

• Adaptable

• Team player

• Pro-active individual


Qualifications

• Desire to work towards CII qualifications


Experience

• Experience within the insurance industry required, London Market desirable


Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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