Clerical Officer

Job summary

An opportunity has arisen for a Full Time Clerical Officer to work within our friendly Community AHP Admin team that's brought together the admin teams for Podiatry, Leg Ulcer, Community Stroke Rehab, Community Neuro, OBI Disability Support, and Community Rehab and Falls Teams under one team lead, centralizing shared functions to improve efficiency based at Brierley Hill Health and Social Care Centre.

You will be a part ofsmallteam ofadministrators,youwill be an adaptable and confident team member who alsopossessesexcellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.

Effective communication skills are vital as you willon a daily basisdealing with telephone calls, booking,reschedulingandcancelling appointments,processing referrals,dealing withqueriesand passing on information to the PodiatryServices Admin & Clinical Team Leadsand the Clinical Teams via, email, telephone and in person.

Main duties of the job

To provide an efficient,comprehensiveand confidential administrative service to the Community Podiatry Service and to provide an efficient telephone / reception service to patients and their relatives / carers,initiatingany necessary action.

To play a key role in contributing to theday to dayprovision of an efficient,effectiveand robust service ensuring that it is patientcentredwith a customer focused and personalized approach.

This role requires communication links across the whole healthcare sector and may involve conflict resolution.

The post holder will take an active part in the change management processes in the development of systems and services asappropriate.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

Essential

• Maths & English to GCSE Level grade C minimum or equivalent qualification.

Desirable

• Level 2 or above qualification in relevant field: NVQ Level 2 or above (e.g. Business Administration, Customer Service, etc), GCSEs or A Levels or equivalent qualifications.
• Recognised IT qualification

Knowledge

Essential

• Understanding of confidentiality and Data protection.

Experience

Essential

• Attention to detail and accuracy.
• Able to work under pressure in a busy office environment
• Experience of using Microsoft Office packages
• Customer service experience.
• Able to cover for colleagues during periods of leave

Desirable

• Previous experience of working in a telephone Booking office environment
• Experience with working with databases and data inputting

Planning & Organisational Skills

Essential

• Ability to contribute and participate to improving departmental work processes and procedures.
• Able to communicate effectively with staff of different disciplines
• Excellent time management skills.
• Ability to work on own initiative with guidance available from immediate manager.

Communication & Relationship Skills

Essential

• Excellent verbal and written communication skills
• Professional, friendly and approachable manner
• Highly motivated and able to motivate others
• Demonstrates good team skills and working well within a team