Clinic Manager

Job summary

An exciting opportunity for a Clinic Manager has arisen in the South Division at Moorfields Eye Hospital working at our Croydon Directorate

We are looking for an experienced clinic manager to work within a busy and dynamic multidisciplinary team overseeing our new Moorfields at Ealing. The admin team that the post holder will be overseeing and also have a base onsite. Role is based onsite at Croydon and will occasional travel to other smaller outreach sites.

You will be responsible for the day to day operational management for this site and the line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role.

You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders.

Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role, and previous RTT experience is necessary.

If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.

Main duties of the job

• To manage a professional, comprehensive and efficient reception and administration service
• To support the outpatient clinics and the admissions team across relevant departments
• To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
• To promote a positive image of the Trust's outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
• To ensure adherence to the Trust's Access Policy at all times

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Job responsibilities

• To co-ordinate the smooth running of outpatient clinics and support the oversight of the theatre activity.
• To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services.
• To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy.
• To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved.
• To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Assistant Divisional Manager to address these issues where necessary.
• To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance.
• To ensure that outpatient clerical teams cash up clinics within 24 hours of the clinic taking place.
• To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided.
• To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
• To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality.
• To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs.
• To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Assistant Divisional Manager where appropriate.
• To engage with clinical staff at the site and and provide administrative assistance to the team where necessary such as the management of the Glaucoma and Medical Retina Asynchronous Review Rota and the associated capacity management and planning.
• To participate in Trust and area wide programmes that contributes to the modernisation of patient services.

Person specification

Education/Qualifications

Essential

• Degree or Equivalent Experience
• Good General Education incl. English and Maths GCSE A-C or Equivalent

Desirable

• Evidence of Continuing Education and Professional Development

Experience

Essential

• Substantial Experience of Working in a Healthcare Environment
• Recent Experience of Working in an Outpatient Environment in an Acute Setting
• Experience of Managing a Team
• Extensive Knowledge of Healthcare Appointment Functions
• Experience of Working in a Multi-disciplinary Team

Desirable

• Knowledge and experience of using Trust IT systems eg PAS, OpenEyes

Knowledge

Essential

• Extensive working knowledge of national/NHS guidance regarding patient access and RTT waiting times target
• Knowledge and understanding of confidentiality issues

Desirable

• Knowledge and experience using hospital IT systems