Clinical Admin Lead

Job summary

This role is fundamentally a player-manager role - you will be working with your team to make sure your service area delivers effectively - both as a whole and taking on a proportion of work to role model to your team best ways of working and how to efficiently execute.

The Team Lead is responsible for the day-to-day supervision and coordination of their allocated function, ensuring work is delivered efficiently, accurately and to a high standard. They will monitor workload, productivity, quality and capacity across the team, taking proactive action to address issues and maintain service performance.

Main duties of the job

Leading the team

• Lead the referrals function and pathology results service across multiple GP practices
• Support colleagues with complex referral queries and complex pathology cases
• Monitor workload, quality, turnaround times and performance across both functions
• Enjoy developing people and coaching others while still delivering your own workload
• Combine operational leadership with hands-on delivery

Hands-on delivery

• Personally process referrals and pathology results alongside your team
• Ensure urgent referrals are prioritised appropriately, and urgent pathology results are actioned promptly

Improving the service

• Improve referral processes and documentation
• Improve pathology processes and SOPs
• Work closely with clinicians, GPs and secondary care providers

About us

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.

We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement.

We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.

Learn more at penrosehealth.co.uk.

Job responsibilities

As a Clinical Admin Team Lead, you'll take ownership of two vital services that keep patient care moving - referrals and pathology results and leading the people and processes behind them.

Every referral represents a patient waiting for the next stage of their care. Every pathology result represents critical clinical information that needs to reach the right person, fast. Your job is to make sure both run safely, accurately and without delay, not by doing it all yourself, but by building, supporting and developing a team that can.

You'll lead by example, remaining hands-on and an active member of the team, while your real focus is on developing colleagues, improving how the service operates, and making sure patients never experience delays because paperwork gets stuck.

Person specification

Knowledge & Experience

Essential

• Experience working within primary care, healthcare administration, or a similar operational environment.
• Good understanding of GP practice administrative processes, including document workflows, referrals, and clinical administration.
• Experience coordinating workloads and supporting operational performance within a busy service.
• Experience providing day-to-day support, supervision, or informal leadership to colleagues.

Behaviours

Essential

• Demonstrates professionalism, integrity, and accountability.
• Committed to delivering high-quality patient-centred services.
• Builds positive working relationships and collaborates effectively with colleagues and stakeholders.
• Takes ownership of issues and follows them through to resolution.
• Demonstrates resilience and remains calm under pressure.
• Promotes a culture of respect, inclusion, and continuous improvement.
• Willing to support colleagues and contribute to team success.