Clinical Support Worker - Outpatients

Job summary

Wirral University Teaching Hospital (WUTH) runs outpatient services across sites like Arrowe Park Hospital, Victoria Central Hospital and Clatterbridge Hospital. Clinical Support Workers (CSW) are responsible for providing healthcare to patients andsupporting with basic clinical duties under the supervision of Registered Nurses, doctors and other registered healthcare professionals.

Their role is essential in ensuring the well-being and comfort of patients during their hospital admission ensuring they receive high quality care. Clinical Support Worker are required to work within the multidisciplinary team ensuring the department is a safe, clean and welcoming place for patients, visitors and staff.

Day to day tasks will primarily include supporting with a range of personal care activities, supporting individual patient needs and undertaking a range of clinical duties in line with personal training, competence levels and Trust policy. CSW's are fundamental to the implementation of individual patient care plans and will work under the direction of registered professionals and other members of the multidisciplinaryteam to deliver quality patient care. In addition to supporting with personal and clinical care, CSW's may be required to supportwith a range of basic housekeeping and administrative duties to maintain a clean and safe environment.

Main duties of the job

o Provide and support patients as necessary with both personal and clinical care activities.o Maintain accurate records of the patient's care, documenting as appropriate on the Electronic Patient Record (Cerner)o Observe patients and reports any changes to a Registered professional for review.o Report any abnormal findings directly to the registered professional in charge or doctor.o Undertake a range of basic housekeeping, stock control and administrative duties within the clinical environment.o Communicate clearly with patients, carers, relatives and all members of the multidisciplinary team, sharing information where appropriate in line with Trust policy. o Create a welcoming and safe environment for patients, visitors and staff.o Communicate effectively within the multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.o Provide appropriate updates to both patients and relatives in relation to their care, referring any clinical enquiries regarding clinical care to an appropriate registered professional. o Respond to phone calls & any enquiries in a courteous and confident manner and being aware when to escalate matters appropriately. o Undertake a range of delegated clinical duties relevant to the speciality and your current training and competence profileo To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see the attached Job Description & Person Specification for more information about the Clinical Support Worker - Outpatients opportunity available with WUTH.

Person specification

Qualifications, Specific Experience & Training

Essential

• Level 3 qualification (e.g. A-Level's, NVQ3) in Health & Social Care OR A good standard of education to A-Level standard and the agreement to undertake the relevant Level 3 qualification on appointment.
• Experience working in a clinical environment an undertaking a range of relevant clinical skills with proven competencies.

Desirable

• Experience working in the NHS

Knowledge & Skills

Essential

• Evidence of competence in relevant specialist skills or tasks
• Knowledge and understanding of the responsibilities of a Clinical Support Worker
• Previous experience and training of manual handling patients using appropriate equipment
• Can demonstrate an understanding of the importance of promoting patient independence

Desirable

• Able to provide support and reassurance to patients

Personal Attributes

Essential

• Ability to work well as part of a multi-disciplinary team
• A positive attitude and ability to act on feedback
• Polite, friendly, approachable and self-motivated