Community Administrator

Job summary

To provide an efficient and effective administrative service with the Community Mental Health Team To carry out all administrative tasks in relation to the CMHT role, answering telephone calls to patients, relatives and various clinical staff and professionals to provide and efficient mental health service.

Carry out a variety of administrative tasks as directed by Community Admin Manager.

Main duties of the job

Provide admin support to the clinical team in relation to care plans and clinical correspondence.

Dealing with all incoming and outgoing mail, processing, distributing and responding within limits

Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling

Co-ordinate and facilitate the dissemination of information to and from the team.

Dealing efficiently, precisely and courteously with telephone callers

Producing minutes from daily zoning meetings, Safeguarding meetings and any other team meeting as required

To provide a supervisory role to receptionist and apprentices, this will include line management supervision.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000members of staff, who deliver services from more than120locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

• Please see attached job description and person specification

  Staff benefits

  • Pay Enhancements
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person specification

Education/Qualifications

Essential

• Ability to use Microsoft packages to a high standard
• Knowledge of word application essential
• GCSE Maths and English or equivalent

Experience

Essential

• Ability to liaise with multidisciplinary team and differing levels of personnel
• Needs to be able to prioritise importance of tasks and how to tackle them
• Must be able to work with colleagues, sharing workload, particularly in times of colleague absence
• Working within a confidential environment

Desirable

• Experience of using Trust/Social Care systems
• A patient administrative background

Knowledge

Essential

• Clear understanding of the Data Protection Act
• Use of office equipment

Desirable

• Adaptable to new systems/processes

Skills and Abilities

Essential

• Excellent phone manner
• A caring and sensitive attitude when communicating with staff