Community and Partner Educator

Job summary

This role will provide best practice guidance and education to a wide range of stakeholders involved in the Vaccination Outreach Service, supporting safe and effective delivery and helping underserved communities make informed decisions about vaccination. Working closely with VCSE partners, you will help develop culturally appropriate resources, build trusted long-term relationships and support the development of community champions.

You will play an important role in maximising opportunities to reach and engage underserved populations, while working as part of the wider service team. Please note that this post does not hold clinical governance responsibility for the service, which remains with each vaccination delivery partner organisation.

This role will be employed by One Care but seconded into our partner organisation, Sirona Care & Health.

Contract

3 years fixed term

Hours

18.75 hours per week

Salary

• £38,768 - £46,684 full-time equivalent
• We offer hybrid working, 2 days at Osprey Court, South Bristol, with occasional travel across Bristol, North Somerset and South Gloucestershire (BNSSG)
• Please note that we are unable to offer work sponsorship. If you require sponsorship, we kindly request that you dont proceed with your application.

Main duties of the job

Develop and deliver a needs-based programme of vaccination best practice training and education for general practice, Sirona, VCSE organisations and underserved communities.

Work with the Vaccination Outreach Service Manager and wider team to ensure activity is aligned with the services strategic goals and can flex in response to changing demand.

Monitor milestones, KPIs and deliverables, helping to keep plans on track and identifying risks, issues and mitigations early.

Build strong relationships with internal teams, external partners and system stakeholders, supporting effective communication, collaboration and shared problem-solving.

Participate in service meetings, workshops and steering groups, contributing to progress, quality assurance and continuous improvement.

Produce clear reports, dashboards and narrative updates for senior leaders and stakeholders, evaluating outcomes against KPIs and strategic objectives.

Support change management through training, workshops and communications that help new approaches become embedded and sustainable.

Maintain accurate documentation and audit trails, ensuring service activity complies with relevant legislation, policies and standards.

About us

One Care is the general practice (GP) federation for Bristol, North Somerset, and South Gloucestershire (BNSSG) and the representative body for general practice in our health system. We help our member practices and Primary Care Networks (PCNs) run strong, sustainable businesses by providing practical support, cost-savings and expertise across finance, digital, operations, business intelligence, human resources (HR) and communications.

Alongside our support services, we represent general practice through our membership of the BNSSG Integrated Care Board (ICB) and our GP Collaborative Board (GPCB), which provides a forum for general practice to shape system priorities and influence decisions. Our 15 Clinical Leads provide leadership to support integration between general practice, community and acute services.

We also deliver projects and programmes that support innovation, improve ways of working, or solve challenges faced by general practice and their patients. As a Community Interest Company (CIC), we only take on contracts that benefit general practice and surplus income is reinvested into member services and helps keep our subscription fees as low as possible.

Job responsibilities

Role title

Community & Partner Educator Vaccination Outreach

Location(s)

The post will be based at Osprey Court in South Bristol but there may be a requirement to work across the Bristol, North Somerset and South Gloucestershire (BNSSG) area.

We have a hybrid working policy which requires staff to work a minimum of 2 days in the office, within general practice or at locations of our system partners.Additional office and / or community based days will be required for at least the first 6 months whilst the service is being established.

This role will be employed by One Care but seconded to Sirona.

Job Purpose

To provide best practice guidance and education to a range of stakeholders involved in the Vaccination Outreach Service - to support best practice awareness across clinical delivery and to support uptake of vaccinations across underserved populations, through enabling them to make better informed decisions in regards to vaccination.

To work with the VCSE to develop culturally appropriate resources, build long term relationships and develop community champions.

To support the service as a whole to ensure that opportunities to reach and engage underserved populations are maximised.

To note: this post does not hold clinical governance responsibility for the service. Clinical governance is held within each vaccination delivery partner organisation.

Key responsibilities

Service delivery

Use a structured approach to develop and deliver a needs based schedule of training in regards to vaccination best practice and vaccination education to: general practice, Sirona, VCSE organisations and under served populations.

Work with the Vaccination Outreach Service Manager to ensure alignment of delivery with strategic goals of the service.

Work within a team effectively, sharing work where appropriate, flexing capacity to respond to surge requirements of the service.

Monitor service milestones, KPIs, and deliverables, adjusting plans as needed to maintain momentum.

Proactively identify risks and issues, maintaining a risk register and implementing mitigation strategies.

Ensure quality assurance processes are embedded throughout the service lifecycle.

Collaboration and Stakeholder Engagement

• Facilitate cross-functional collaboration, ensuring all stakeholders are informed and involved.
• Participate in service meetings, workshops, and steering groups to drive progress and resolve challenges.
• Build strong relationships with internal teams, external partners, and system stakeholders.

Reporting and Evaluation

• Produce high-quality reports for senior leadership and stakeholders, including dashboards and narrative summaries.
• Evaluate service outcomes against KPIs and strategic objectives.
• Lead post-service reviews and lessons learned exercises to inform future initiatives.

Change Management

• Design and implement change management strategies to support adoption and sustainability.
• Deliver training, workshops, and communications to support users and stakeholders.
• Monitor change impact and adjust plans to ensure successful embedding of new practices.

Governance and administration

Ensure all service activities comply with relevant legislation, policies and standards

Maintain accurate documentation and audit trails.

PERSON SPECIFICATION

QUALIFICATIONS AND EXPERIENCE

Essential

• Experience of working with a wider range of stakeholders to understand need
• Experience of designing and delivering training packages to a diverse group of stakeholders
• Robust and up to date understanding of vaccination delivery best practice in an outreach setting
• Experience of working with the VCSE sector
• A working knowledge of underserved populations and some of the barriers to engagement with health care services
• At least 2 years demonstrable experience managing services from initiation to closure
• Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners
• Strong track record in risk management, resource planning, and performance monitoring
• Experience using service management software and tools

Desirable

Recognised service management qualification (e.g., PRINCE2, AgilePM, APM)

Experience in budget management and financial reporting

PERSONAL QUALITIES, SKILLS AND ATTRIBUTES

Essential

• Ability to identify issues early and develop effective solutions quickly.
• Confident in making informed decisions and taking ownership of outcomes.
• Able to interpret data and metrics to inform decisions and improve service outcomes.
• Ability to work well with others, to promotes teamwork, and foster a positive working environment
• Ability to articulate and advocate the value of collaborative working
• Positive and proactive attitude towards innovation and change
• Strong communication and stakeholder management skills
• Capable of working autonomously with minimal supervision
• Excellent oral and written communication skills
• Excellent interpersonal skills to establish trust and rapport
• Ability to present concise and considered information
• Resilient, adaptable, and skilled at navigating complex change
• Ability to use judgement to solve complex problems
• Strong organisational skills and confident in delegating effectively
• Demonstrable understanding and commitment to equality, diversity and inclusion

Person specification

Experience

Essential

• Experience of working with a wider range of stakeholders to understand need
• Experience of designing and delivering training packages to a diverse group of stakeholders
• Robust and up to date understanding of vaccination delivery best practice in an outreach setting
• Experience of working with the VCSE sector
• A working knowledge of underserved populations and some of the barriers to engagement with health care services
• At least 2 years demonstrable experience managing services from initiation to closure
• Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners
• Strong track record in risk management, resource planning, and performance monitoring
• Experience using service management software and tools

Desirable

• Recognised service management qualification (e.g., PRINCE2, AgilePM, APM)
• Experience in budget management and financial reporting

Qualifications

Essential

• No specific qualifications required.

Desirable

• No specific qualifications required.