Community Appointment Days Programme Manager

Job summary

Reporting to the Partnership Director and working alongside NHS, local authority, community and voluntary sector partners, you will provide operational leadership for the planning, mobilisation and readiness of the CAD programme.

You will coordinate multiple workstreams to ensure each event is safe, effective, clinically governed and fully prepared for delivery. Working across organisational boundaries, you'll bring together people, processes, venues, workforce plans and governance arrangements to create seamless patient experiences and measurable improvements in care.

Main duties of the job

Lead the mobilisation, planning and readiness assurance for six Community Appointment Days across East Sussex.

Develop and manage integrated programme plans, milestones, risks, dependencies and governance processes.

Coordinate clinical, operational, digital, estates, workforce and partner workstreams.

Ensure robust safety, safeguarding, escalation and operational procedures are in place.

Work with clinicians and stakeholders to design patient-centred pathways and inclusive access arrangements.

Secure and coordinate community venues, workforce requirements and event-day operations.

Build strong partnerships with NHS organisations, primary care, local authorities, Public Health teams and VCSE partners.

Drive programme performance, evaluation, reporting and benefits realisation.

Produce a comprehensive programme closure and handover report by March 2027.

About us

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.

Job responsibilities

Provide operational leadership for the time-limited mobilisation, operational planning and readiness assurance required to deliver six safe, effective and person-centred Community Appointment Days (CADs) across East Sussex between January and March 2027. The postholder will work through and alongside existing operational colleagues, aligning established organisational practices where required rather than creating parallel arrangements. Working with clinical, operational, community, local authority and VCSE partners, the postholder will establish the delivery plan, governance, workforce, estate, safe systems, pathways, data and evaluation arrangements for a Whole Person: Whole System CAD model centred on What Matters to You, shared decision-making, community access and coordinated same-day support for musculoskeletal, social, psychological and wider health needs. Clinical decisions, governance approval and formal authorisation to proceed remain with designated clinical, operational and executive leads.

Person specification

About You

Essential

• Significant programme or project management experience within complex organisations
• Strong operational planning, governance and readiness assurance expertise
• Experience managing multiple stakeholders across organisational boundaries
• Excellent risk management, reporting and problem-solving skills
• A track record of delivering change and service improvement programmes
• Knowledge of healthcare governance, patient safety and quality standards
• Outstanding communication, facilitation and relationship-building abilities

Desirable

• NHS, community healthcare or integrated care programmes
• MSK pathways, triage, rehabilitation or service redesign
• Community-based service mobilisation projects
• Local authority, Public Health or VCSE partnership working
• Benefits realisation, evaluation and quality improvement methodologies
• Programme or project management qualifications