Community Case Manager

Job summary

An exciting opportunity has arisen within the Urgent Community Response Directorate to recruit two Community Case Managers within the Virtual Ward Team.

We are seeking to appoint a dynamic, driven, motivated and caring individual who will bring their experience and personality to the role to ensure that as a team we align to the Trusts People, Patient, Population Strategy.

The role would suit someone with recent Emergency and Urgent Care experience within a Community setting.

Our current Virtual Ward Team consists of a range of multidisciplinary colleagues including:

• Consultants
• ACPs
• Occupational Therapists
• Physiotherapists
• Community Matrons
• Assistant Practitioners
• Rehab Support Workers
• Operational Managers

We currently have 6 Virtual Wards within the organisation including our award-winning Hospital at Home Service (EPCENTRE) lead in collaboration with our Acute Medicine colleagues. Working with the team, you will support across 4 of the Virtual Wards as detailed below:

• Respiratory
• Frailty
• EpiCentre
• Cardiology

Main duties of the job

Reporting to a senior Community Matron for the service, the post holder will be an autonomous practitioner and clinical specialist responsible for developing and implementing service provision within the team across the borough of Sandwell.

The post holder will have continuing responsibility for proactively monitoring and managing patients on a caseload within a designated pathway, recognising the early symptoms of disease exacerbation, acute illness, and injuries, as well as social and familial factors based on the understanding of long-term conditions, the effects on the individual, their family and environment as well as current evidence and practice standards.

The service will be delivered to a defined population of patients needing complex case management for long term conditions and complex social risk factors within the community setting, preventing inappropriate hospital admission.

The post holder will also be ultimately responsible for the management/decision making about care and service provision, for individual patient pathways across the primary and secondary care interface.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job responsibilities

Please see the attached job description and person specification for more detailed information about the role.

**You will require a UK driving license and suitable vehicle which can used for work purposes with business insurance (prior to commencement in the role).

**Please be aware that our base location may change following the opening of MMUH, but this will be discussed further at Interview.

Person specification

Qualifications

Essential

• Registered General / Adult Nurse.
• Qualified Nurse Prescriber or willing to study for.
• Hold a recognised teaching/assessing qualification.
• Evidence of continued professional development.
• Relevant qualification/ module at first degree level.

Desirable

• Evidence of Post Graduate study
• Evidence of subject related study

Experience

Essential

• Post registration experience working in community or acute care group.
• Specialist expertise / knowledge with underpinning theory of long-term conditions
• Documented evidence of relevant KSF based Continuous Professional Development (CPD)
• Experience of working as part of a multi-disciplinary team
• Experience of contributing to the personal development of less experienced staff, students or assistants
• Ability to work across professional and organisational boundaries.

Desirable

• Evidence of post graduate experience
• Service development activities
• Involvement in audit, research and understanding quality issues

Leadership

Essential

• Able to speak, receive and issue instructions concerning patients without risk of misunderstandings in group and individual settings.
• Able to communicate effectively in face to face contact, telephone contact, e-mail contact and internal and external meetings.
• Able to carry out frequent, long periods of medium-intense concentration carrying out assessments, planning treatment programmes, supervising support workers and more junior staff and dealing with complex equipment
• Able to deal sensitively with patients with high levels of anxiety/aggression which may be due to dementia, sedation, limited mobility or who are unable to accept current clinical outcomes.