Complex Case Senior Practitioner

Job summary

Calling all Registered Nurses (Adult, Mental Health or LD) or Allied Health Professionals registered with the HCPC who have an interest in supporting individuals who have an Acquired Brain Injury and/or Complex care needs. The Complex Case Senior Practitioner role is part of the small and friendly Complex Care team that sits alongside the All Age Continuing Care Team in the cluster ICB of NHS Dorset, NHS Somerset, NHS Bath, NE Somerset, Swindon & Wiltshire. The role operates Monday to Friday core hours, with no night shifts or weekends, with a hybrid approach of office work, remote working and face to face assessments with individuals across the cluster footprint. For an informal chat or more information please contact Katherine Taylor [email protected]

Main duties of the job

The purpose of the role is to ensure that those requiring complex rehabilitation and care are assessed appropriately and accepted onto an NHS funded pathway. Practitioners will undertake review following MDT recommendation to allow for a consideration of entry onto the funded pathways and will undertake reviews on patients who are already in receipt of funding for complex care and Acquired Brain Injury rehabilitation across the whole cluster region.

About us

Under the Model ICB Blueprint and the 10 Year Health Plan, ICBs will adopt a more strategic commissioning role, focusing on population needs, reducing inequalities, and delivering the three shifts as defined in the 10-year health plan, all while operating within strict financial limits. The new organisation will operate on a larger scale with a revised vision and purpose, managing a commissioning budget of around £8 billion. Our role as a strategic commissioner is to transform our local NHS through exceptional commissioning and build an innovative health system fit for the 21st century that truly meets our communities needs. Informed by high quality data and insights, we will radically re-imagine how we operate, making sure that every pound in our system delivers the best possible value for everyone we serve. We will encourage and support our people to grow and develop new skills and embrace new agile ways of working. Everyone is encouraged to contribute ideas, seek feedback, and take part in creating a listening and learning culture where insight leads to improvement. We will work as a team of teams, collaborating across services and professions to deliver the best outcomes for our communities. You'll be encouraged, and expected to model inclusive behaviours, valuing diverse perspectives and helping to create a workplace where everyone feels respected, supported, and able to thrive.

Job responsibilities

Please also refer to the attached detailed Job Description.

• To provide and receive highly complex, sensitive and contentious information, communicating unwelcome decisions to members of the public and using interpersonal skills to overcome barriers to acceptance where there may be hostility and antagonism.
• To review and reassess at agreed intervals the progress being made by the individual alongside the MDT, the individual and their representatives.
• To have consideration for the principles of the Mental Capacity Act and to work within them.
• To review any service and care, commissioned in regards to quality and appropriateness to the individuals need, to ensure that the provider is delivering the requirements of the contract.
• Sign posting to relevant teams and organizations.
• Responsible for oversight /assurance of commissioned equipment that may be required by the cohort.
• To plan with the MDT an appropriate exit from the funding stream including the completion of CHC checklist where this is appropriate.
• To ensure that person centred quality care and support is at the forefront.
• Work with system partners ensuring best practice is adhered to in respect of all commissioned services that support the needs of the complex/ABI/neurorehabilitation caseload.
• Support and provide recommendations for funding arrangements for individuals, working with multi-disciplinary teams and relevant panels as necessary.
• Be a link between key stakeholders to promote collaborative working and provide a seamless service for patients.
• Required to maintain constructive relationships with a broad range of internal and external stakeholders, including acute hospitals, care providers, community health providers, voluntary sector organisations and local authorities.
• Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
• Work with members of the team to develop and implement data collection systems that will provide accurate and timely data.
• Communicate information, risks, issues and dependencies, including briefings and reports to teams and a range of internal and external colleagues.
• We work as a team of teams, recognising that improving health and care depends on strong collaboration across traditional boundaries. In this role, you will work flexibly beyond your immediate team, building relationships, sharing knowledge and connecting people and priorities to support joined-up working. This includes being proactive in reaching across organisational and team boundaries, contributing to shared goals, and taking a wider system view of your work.

Person specification

Qualifications

Essential

• Please also see attached Person Specification.
• Relevant professional registration.
• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Further training or significant experience in project management, financial management or supporting change management processes.
• Comprehensive knowledge of project management and/or health information systems development.
• Workforce development knowledge and experience.
• A good understanding of the health and social care environment and roles and responsibilities within it.

Experience

Essential

• Please also see attached Person Specification.
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Skills for managing projects ensuring they meet financial targets.
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
• Previous experience in project management and planning.
• Experience and understanding of evaluating and measuring the performance of health services.
• Experience in communications and stakeholder management.
• Previous experience in similar role in public sector.