CPCC Clerical Officer - RLI

Job summary

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Booking and Reception Team based at Royal Lancaster Infirmary, Lancaster.

Youwill be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP's and Hospital staff in relation to outpatient appointments.

Main duties of the job

You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.

There are part-time and full-time opportunities available. The Reception service is open from 8.30am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.

About us

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person specification

Education

Essential

• GCSE or equivalent including Maths and English
• Keyboard skills/computer literate
• Customer care

Experience

Essential

• Working in a Call Centre or on a Reception
• Health Service experience

Skills, Ability and Knowledge

Essential

• Knowledge of NHS Patient Administration systems
• Ability to communicate well
• Ability to work with limited supervision
• Ability to multi-task
• Good inter-personal skills

Personal qualities

Essential

• Flexible working