Credit Controller (Maternity Cover)

Job summary

Cygnet Health Care is one of the UKs largest independent providers of mental health care. Cygnet is looking to appoint a Credit Controller to join our growing Head Office Finance team based in Kingshill office.

Please note this is a 12 months FTC covering Maternity Leave.

Purpose of the role:

This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger. This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up.

Main duties of the job

Responsibilities will include but are not limited to:

• Chasing debt by email and sometimes phone.
• You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms.
• Ensuring overdue debt is kept to a minimum with clear status notes and plan on next steps.
• Dealing with a high level of complex queries and following the query resolution and escalation process.
• Raising credit requests in line with the credit note policy in a timely manner.
• To identify any potential delays or high-risk issues on an account and discussing this with the Senior or Credit Control Manager.
• To attend weekly 1:1s with the team manager to go through a debtor review, ensuring the monthly cash targets are being achieved.
• Good eye for reconciliation and analysis of large groups of data.
• Building good relationships with customers and ensuring an efficient service is being delivered.
• Being able to manage and prioritise your workload in a busy environment.
• Supporting all team members when necessary and during key financial periods.

About us

Cygnet was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care.

Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 160 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Health Care is one of the UKs largest independent providers of mental health care. Cygnet is looking to appoint a Credit Controller to join our growing Head Office Finance team based in Kingshill office.

Please note this is a 12 months FTC covering Maternity Leave.

Purpose of the role:

This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger.This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up.

Responsibilities will include but are not limited to:

• Chasing debt by email and sometimes phone. You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms.
• Ensuring overdue debt is kept to a minimum with clear status notes and plan on next steps.
• Dealing with a high level of complex queries and following the query resolution and escalation process.
• Raising credit requests in line with the credit note policy in a timely manner.
• To identify any potential delays or high-risk issues on an account and discussing this with the Senior or Credit Control Manager.
• To attend weekly 1:1s with the team manager to go through a debtor review, ensuring the monthly cash targets are being achiev ed.
• Good eye for reconciliation and analysis of large groups of data.
• Building good relationships with customers and ensuring an efficient service is being delivered.
• Being able to manage and prioritise your workload in a busy environment.
• Supporting all team members when necessary and during key financial periods.

Experience

• 2 - 3 years experience of credit control is desirable. Also experience of accounts receivable procedures would be beneficial.
• Working with large data sets, comfortable with manipulating excel spreadsheets.

Strengths

• Attention to detail.
• Curious approach to tasks and queries.
• Accuracy with large data sets.
• Microsoft Office applications.
• Ability to prioritise own workload and thrives on ownership.
• Persistence and determination.

Qualities

• Team Player.
• Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.

• A willingness to learn
• Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.

Why Cygnet? Well offer you

• Salary of £33,000 per year
• Hybrid working with 2 days in the office and 3 days WFH
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Contributory pension scheme
• Cycle to work scheme & employee discount savings
• Blue Light discount card
• 25 days annual leave plus an additional paid birthday & anniversary day leave.

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person specification

General Requirements

Essential

• Please refer to job description above

Desirable

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