CRHT Team Administrator

Job summary

The post holder will provide a comprehensive secretarial and administrative support across various disciplines/services within the Trust to enable them to function efficiently and effectively.All duties outlined are appropriate to the grade and the actual duties will bedetermined by the individual service/team.

Main duties of the job

? Act as a point of reference for incoming telephone calls and queries, taking appropriate action personally, taking detailed messages as required or redirecting as necessary.? Producing reports and letters in accordance with team/serviceprocedures/guidelines.? Carry out general administrative and clerical functions including photocopying, filing, archiving as required.

? Effective and safe use of virtual fax following team/service procedures for processing/storage of electronic information.? Process the client referral system and associated documentation inaccordance with local operating procedures and systems.? Maintain effective and efficient team/service systems and office procedures, including procurement of supplies, stationery requirements, printed stationery and other ad hoc items as required via E-Series.? Maintain effective diary management as required by Team Leads /Management.? Process incoming/outgoing post, taking appropriate action as necessary, recording in accordance with operational procedures.? Maintain an efficient filing and records system, encompassing medicalsecretarial and health records services as required.? Collate statistical information, prepare returns, support audit processes and provide project support where appropriate to grade as required bymanagement.? Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by local or operational procedures.

About us

At Black Country Healthcare NHS Foundation Trust, we're building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities.

The Trust is rated 'Good' from CQC (Care Quality Commission) and will become the lead provider for mental health services across The Black Country . We have recently invested in newly created clinical divisions and are currently developing new models of integrated primary and secondary care for adults and older adults, as well launching a far-reaching inpatient strategy, working to eradicate dormitories and building new facilities.

This ambitious model is multi-agency and multi-disciplinary, opening the door for you to work in a collaborative and flexible way with partners, service users, carers and their families.

The Trust offers a flexible approach to working, opportunity for development and training, regular supervision, and annual personal development reviews.

Job responsibilities

See Job description for details.

The post holder will provide a comprehensive secretarial and administrative support across various disciplines/services within the Trust to enable them to function efficiently and effectively.All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team.

Person specification

Education/Qualifications

Essential

• Good standard of education / 5 GCSE's or equivalent qualification
• GCSE English grade A to C
• Word processing / typing at RSA/OCR Level II (or equivalent level / demonstrable experience)
• Evidence of continued development or training

Experience

Essential

• Excellent communication skills
• Significant experience of working in an office environment
• Demonstrable organisational skills.
• Ability to work as part of a team
• Ability to prioritise own workload and work to deadlines.
• Ability to use own initiative.

Desirable

• Audio typing skills
• Experience of working in a healthcare environment

Knowledge

Essential

• Knowledge of computer packages including MS Office and keyboard skills.
• Knowledge of confidentiality.
• Ability to communicate effectively.

Desirable

• Awareness of Equal Opportunities

Skills/Personal qualities

Essential

• Team player with ability to work as part of team or on own initiative.
• Flexible
• Punctual
• Willing to learn and develop existing skills

Trust Behaviours

Essential

• Be compassionate, empathetic and caring to everyone
• Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
• Work with others. Be inclusive by understanding and valuing others to achieve the best results for everyone and everything we do
• Act with transparency and honesty; respect and value others to do the right thing at the right time for everyone.