Customer Care Advisor

Customer Care Advisor  Outskirts of Redhill | Permanent | £31,000pa | 8am-5pm  We’re working with an established business on the outskirts of Redhill, who are looking for a Customer Care Advisor to join their team. This is a great opportunity for an experienced customer service professional who enjoys solving problems, handling complaints & making sure customers receive a genuinely positive experience.  The Role  Handling customer enquiries via phone & email  Managing & resolving customer complaints Investigating issues & finding effective solutions Providing accurate information on products, services & pricing Processing orders, quotes, returns, refunds & delivery queries  Meeting response times, service levels & customer satisfaction targets Identifying customer feedback & helping improve processes Recognising relevant opportunities to support additional customer needs  About You We’re looking for someone with previous experience in customer service or customer care, ideally within a busy phone-based or multi-channel environment.  Confident handling customer complaints & challenging situations  Calm, professional & empathetic under pressure A strong communicator with excellent listening skills  A confident problem solver who takes ownership The Package Monday to Friday, 8am-5pm  Offering a starting salary of up to £31,000pa DOE 25 days holiday + BH Free onsite parking  Great benefits included  If you’re looking to make a real different to the customer experience, get in touch today to find out more