Customer Service Executive

Overview

Customer Service – order to cash role. Key contacts include Customer Operations planners, Sales, Demand Planning, Finance, Transport Providers and Customers.

To manage Orders across key accounts liaising with both internal and external Customers to manage order fulfilment targets within KPI’s and be the first point of contact.  

Responsibilities

• To process and manage all Customer Orders – both manual and via SAP in a timely manner
• Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required
• Compiling shortage reports and updating service levels
• Provide cover for all other Customer accounts
• Provide a link between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship between the two
• Liaising between Customers and 3rd party distributers
• Investigate better ways of working and assist implementation
• Investigate cost saving measures wherever possible

Key Accountabilities:

• Maximising size and accuracy of Customer Orders within a strict timeframe
• Working with Customers, Demand Planners and Sales to align all parts of the Supply Chain

Qualifications

Essential

• FMCG experience
• Understanding of FMCG (SC would be a bonus)
• Relationship Management:
• Proactive
• Attention to detail
• Personable
• Time management & Prioritisation
• Intermediate Microsoft Excel

Desirable

• SAP Knowledge
• Intermediate Excel
• Proof of ability to develop and maintain key relationships