Customer Service Library and Information Advisor

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

If you love working with people and thrive in a busy customer-facing environment, we'd love to hear from you.

Our Customer Services team is the front door to Bath & North East Somerset Council. Every day we welcome residents, visitors and local businesses into our customer service centres across Bath, Keynsham and Midsomer Norton, helping them access the support and services they need.

We're looking for friendly, approachable people who enjoy interacting with customers and delivering great service. Experience in retail, hospitality, leisure, reception, travel, banking or other customer-facing roles is highly valued.

We have full-time, part-time, casual and multi-site opportunities available.

A Role That Puts People First

This is primarily a face-to-face customer service role. You'll spend much of your day welcoming customers, understanding what they need and helping them find the right solution.

Whether you're helping somebody access a council service, providing information, checking documents, taking payments or supporting a booking, you'll be the friendly face that makes customers feel welcome, supported and confident.

Many enquiries can be resolved straight away, giving you the opportunity to make an immediate difference to someone's day. When a customer needs specialist support, you'll work closely with colleagues across the council to ensure they receive the help they need.

How You'll Make a Difference

Your work will have a real impact on people's daily lives. You'll:

• Welcome customers into our service centres and create a positive first impression
• Listen carefully and understand what customers need
• Provide helpful information and guidance in person, by telephone and online
• Check documents and information accurately
• Process payments, bookings and routine transactions
• Support customers who may feel anxious, frustrated or unsure what to do next
• Escalate complex enquiries to specialist teams when needed
• Maintain accurate records to ensure excellent customer service

What You'll Bring

You don't need to be an expert in council services on day one. We'll provide training and support.

We're particularly interested in people who:

• Have experience working directly with customers in retail, hospitality, leisure, reception, travel, banking or similar customer-focused environments
• Enjoy talking to people and building positive relationships
• Can remain calm, professional and helpful during busy periods
• Are confident dealing with a wide range of customers and enquiries
• Have good attention to detail and can follow processes accurately
• Are comfortable using digital systems and technology
• Take pride in delivering excellent customer service
• Work well as part of a supportive team

A good standard of education is desirable, but your customer service skills, attitude and experience are what matter most.

No Agencies Please.

Rolling Recruitment – Apply Anytime

This is a rolling recruitment advert, so applications will be reviewed as we receive them, we let you know if you have been shortlisted and arrange interviews as and when we have vacancies.

Please state clearly in your supporting letter the hours and location you are interested in (Bath, Keynsham, Midsomer Norton, or multi‑site)

If you’re someone who genuinely enjoys helping people and making every interaction a positive one, we’d love to welcome you to our team. Our Customer Services team is the front door to council services, supporting residents, visitors, and local businesses across Bath, Keynsham, and Midsomer Norton.

We’re looking for friendly, caring people to join us in full time, part time, casual, and multi‑site roles.

Work Across Bath, Keynsham & Midsomer Norton

We have customer service locations across all three areas, and we offer roles based at a single site or across multiple sites if you enjoy variety in your workday.

Ready to Make a Difference

If you’re passionate about helping people and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you. Apply today and take the next step toward a role where you can truly make an impact.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Danielle Adlam, Customer Services Team Leader , [email protected] or 01225 396511.

Interview date: TBA

Please note: Applications will be checked weekly, and we will shortlist and interview on a rolling basis. We reserve the right to close this role at any time.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.