Cytology Clerical Officer

Job summary

The post holder will:

• Perform data entry tasks in the Cytology office using the Enterprise LIMS.
• Answer phone calls and take appointment bookings.
• Answer telephone helpline enquires and refer on queries to other areas if necessary.
• Checking request forms against patient history to allocate to appropriate work streams.
• Scan request forms and history documentation into DART database.
• Match microscope slides and request forms and transport them to the screening room.

Main duties of the job

Entering patient details onto the Enterprise LIMS.

Entering patient results onto the Enterprise LIMS.

Scanning daily of request forms into DART database.

To respond to all telephone enquiries and to keep records.

Make enquiries to GP surgeries, Consultants and other hospitals.

Look up patient histology on external hospital systems.

To inform the Office Manager, on a regular basis, of any work backlogs.

Carrying out general clerical duties i.e. Filing, photocopying.

Carry out daily audits on negative Gynae and non gynae request forms

Carry out daily direct referral query, using excel and send by secure email to internal and external Colposcopy clinics.

Carry out weekly direct referral query for each Colposcopy clinic that receives daily direct referrals sending by secure email.

Dealing with andrology appointments booking and print appointment calendar from outlook.

Assist in the training of new starters.

Match microscope slides and request forms and transport them to the screening room

About us

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.

We can offer you the full range of NHS benefits and discounts.

Please note that adverts may close early, so early application is encouraged.

For more information about careers at ASPH please visit:www.asph-careers.org

Job responsibilities

See main duties

To have the skills necessary to use the BSPS LIMS system (Winpath Enterprise) for data entry, result entry, report authorisation and accessing older authorised reports.

To use the ipassport document control software package to record training and competency + access controlled documents

Person specification

Attitude, Behaviour and Values

Essential

• Seeks out and takes opportunities for improving the service offered
• Flexible in their attitudes and behaviours to support team working and delivery of objectives
• Supports learning and development of self and others
• Willing and able to take personal responsibility
• Always puts patients first and customer service focused

Desirable

• already works within NHS setting

Qualifications and Further Training

Essential

• At least 5 GCSE's or NVQ to level 2 or equivalent qualifications
• I.T systems including Microsoft packages

Desirable

• NVQ to level 2 or higher qualifications

Experience

Essential

• Experience of working in an admin team
• helpdesk experience

Desirable

• Use of BSPS LIMS e.g. Winpath Enterprise to include accessing patient results and data entry.
• Customer service experience

Skills

Essential

• Ability to work to deadlines, well organised and flexible.
• Multi-tasking skills, prioritisation skills and initiative
• Written and verbal communication skills including a clear concise and polite telephone manner
• Ability to maintain good working relationships with all members of staff.
• Good computer skills and proficient with Microsoft package

Desirable

• Advanced experience with using MS package
• Analytical skills in collecting, analysing information and make informed decisions