Dental Receptionist

Job summary

We are looking for a dental receptionist to join our team on a permanent or fixed-term (one year) full-time basis to be part of a wider dental team providing reception, administrative & clerical support to the dental service using computerised systems. This will include assisting with the decontamination of instruments, as required.

Advance your career and expand your skills in a supportive and progressive environment. Come and join our amazing team in our state-of-the-art dental facility and truly make a difference to local people.

This role is available on a permanent or fixed-term basis.

Main duties of the job

• Welcome and support patients and carers sensitively; provide clear information and manage expectations.
• Explain NHS charges clearly and appropriately; provide up-to-date leaflets and signposting information.
• Work collaboratively with clinicians, senior leaders and colleagues to keep clinics running smoothly.

• Register patients and maintain accurate records on the practice system (demographics, consents, medical history forms), following Data Protection and confidentiality requirements.
• Optimise the appointment book: protect urgent slots, backfill cancellations, and monitor waiting times using the digital systems.
• Process payments (cash/card), issue receipts, reconcile takings, and support banking in line with finance procedures.

About us

We are an innovative Dental Social Enterprise that really wants to make a different to people through the delivery of accessible NHS dental care. We are a purpose-led and values driven organisation. Our mission is clear; we are here to deliver ordinary dental care with extraordinary care.

Thinking of using AI to help with your application?

AI tools (ChatGPT, Gemini, Claude, Grok, etc) can help you get started and prepared for your interview but please remember that AI generated applications, CV and supporting information can easily be spotted. The applications that stand out most are the ones that feel genuine and reflect your unique self. Please see our Recruitment Guidance for Applicants Use of AI for more information on the use of AI by job applicants. Please note that you are required to outline if (and how) you have used AI in your application if you choose to do so.

Job responsibilities

For more information, please see job description attached.

We recommend that you apply as soon as possible, even if the closing date is in the future.

Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early.

We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

Person specification

Qualifications

Essential

• Relevant work experience and/or education; relevant work experience may include customer-facing service
• Relevant educational experiences should include being education to level 3 and/or a professionally accredited customer service qualification

Desirable

• Customer Service Training Programme or equivalent
• Knowledge of sterilisation procedures

Skills

Essential

• Good communication skills both oral and written
• Clear and accurate written skills, including ability to complete forms accurately
• Ability to empathise, reassure
• Knowledge and competent use of Microsoft office programmes
• To provide judgements involving facts or situations, some of which require analysis
• Take responsibility for making appropriate safeguarding referrals via the Safeguarding Lead and provide guidance for others to do so
• Demonstrate understanding and commitment to equal opportunities, equity, and the promotion of cultural competency
• Ability and willingness to travel

Experience

Essential

• Reception and or Customer Service experience
• Knowledge of health, safety and security issues
• Intermediate computer skills
• Ability to prioritise workload

Desirable

• Reception and or Customer Service experience
• Knowledge of health, safety and security issues
• Intermediate computer skills
• Ability to prioritise workload

Attitude

Essential

• Team Player
• A will try attitude
• Good timekeeper
• Friendly, approachable, and calm manner
• Ability to work flexible hours