Digital Coach

Job summary

This role is to provide digital support to both patients, staff and the citizens of Lincolnshire to ensure no one is excluded from accessing their healthcare online.

A key part of the role will be supporting our Virtual Ward service to deliver kit and support patients getting online and playing a crucial role in the onboarding process.

The Digital Health team provides a range of digital services to support the delivery of high quality direct care to patients across Lincolnshire in a variety of settings and for a wide range of needs.

Travelling across the county will be a key part of this role and access to travel is crucial.

Main duties of the job

The main duties of the role are;

• To provide digital support to both patients and staff; ahead of virtual programmes, on new systems and also to our system wide colleagues.
• Support patients in utilising remote monitoring devices
• To hold digital drop ins for Lincolnshire Citizens
• To attend patients home addresses and other bases county wide to provide digital support to patients and staff.
• To have a clear understanding of a number of IT systems and become a trust champion for the different systems.

About us

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev

Job responsibilities

To record patient information on their medical record on systmone.

Maintain legible, accurate and contemporaneous documentation in the appropriate electronic record system.

Provide administrative support to the team when necessary.

Demonstrate an understanding of the basic requirements for health and wellbeing.

To demonstrate a understanding of the effects of disability and the ageing process on health.

To assist patients to meet their planned goals.

Participate in staff development review (SDR) and develop own personal skills to reflect the needs of the service.

Attend all mandatory training and any further training as identified by senior staff.

Take advantage of and actively participate in learning opportunities through supervision, performance review and staff meetings.

Undertake data collection which contributes to research and audit as required.

Ability to input information into data systems when required.

Maintain patient confidentiality and work within the confines of data protection ensuring all patient information is stored appropriately.

To take reasonable care for own health and safety and for the health and safety of others by work activity, to ensure that all relevant policies and practices relating to health and safety are observed and to co-operate with management in meeting health and safety requirements.

To undertake any other relevant duties which may be considered necessary from time to time and which are applicable to the grade of the post.

Person specification

Qualifications

Essential

• Knowledge of administration procedures NVQ Level 3 in IT related field or the ability to demonstrate equivalent knowledge, skills or experience
• GCSE's including Maths and English grade C or above, or equivalent evidence of numeracy and literacy skills

Desirable

• ECDL
• MS Teams understanding and NHS specialist systems knowledge.
• Knowledge of secretarial and administrative procedures

Skills and Competencies

Essential

• To be approachable and helpful
• Effective communication skills, both verbal written and electronic
• Ability to forge effective working relationships, with both patients and their relatives and colleagues
• Ability to manage stressful situations

Desirable

• Must be able to undertake all aspects of the role whilst working a lone worker

Knowledge

Essential

• Knowledge of Microsoft Office 365
• To have clear knowledge around the importance of data protection

Desirable

• Knowledge of Systmone
• Awareness of effects of ill health / ageing process

Experience

Essential

• To be able to adapt and work in a fast pace environment
• To be able to work on own initiative but also as part of a team
• Experience of dealing with conflicting priorities and management of that

Desirable

• To have effective diary management skills
• Experience for being responsible for your own workload

Special Attributes/Specific Requirements

Essential

• To be patient and emphatic when supporting both patients and staff
• Flexible approach to meet service need
• Self-motivated and enthusiasm for the role with the ability to work on own initiative whilst recognising own limitations
• Ability to prioritise and manage daily workload in such a way that takes account of patients' needs

Personal Qualitites

Essential

• The ability to keep your 'learners' engaged
• To show respect to all staff and patients when communicating with them

Desirable

• Always strive to do better and work to your highest standard