Digital Product Owner

Job Posting End Date: October 20

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Owning one of the 3 digital front doors to Unum – UnumSync, UnumOnline and Help@Hand, you will be the first point of contact for your product, owning the change backlog to ensure the product functions day to day but is also built for the future. An Agile leader, the Product Owner collaborates closely with the Journey Lead along with key stakeholders from Proposition, Operations, Distribution, Marketing and Technology to drive capability development in support of excellent customer experience. The Product Owner manages the scrum team delivery of supporting capabilities needed for execution of the roadmap, driving feature definition and keeping the teams focused on delivering what matters most.

What will you bring?

We are looking for a Digital Product Owner to take ownership of one of our key digital platforms – UnumSync, UnumOnline or Help@Hand. You’ll lead the product backlog, drive delivery through Agile teams and champion innovation to shape a market-leading digital customer experience.

This role will focus on our customer facing digital asset, Help@Hand, so experience as a Product Owner for applications within a consumer-focused environment would be a strong advantage.

What you’ll do

• Own and manage the product vision, strategy, roadmap, and backlog.
• Act as the primary decision-maker for all product-related matters.
• Create, prioritise, and maintain backlog items, including features, user stories, and acceptance criteria.
• Ensure the backlog supports both business priorities and long-term technical integrity.
• Translate customer needs and insights into actionable development requirements.
• Partner with Journey Leads and stakeholders to research, design, test, and implement digital solutions.
• Drive development of digital propositions that enhance customer experience, engagement, and revenue growth.
• Collaborate with business, IT, marketing, and external partners to deliver product outcomes.
• Manage stakeholder relationships and facilitate clear, effective communication.
• Gather and utilise customer feedback through surveys, interviews, focus groups, usability testing, and prototyping.
• Develop and deliver strategic product roadmaps aligned to business objectives and IT delivery plans.

About you

• Strong product ownership experience, including managing roadmaps and backlogs, writing user stories and defining clear acceptance criteria.
• A digital-first mindset, with a strong understanding of the product management lifecycle, Agile methodologies and front-end digital technology delivery; Product Owner certification is desirable.
• Experience delivering customer experience transformation across customer-facing platforms, using insight, feedback and data to improve digital journeys.
• Confident working with multidisciplinary teams and influencing technical and non-technical stakeholders at all levels.
• Clear communication and presentation skills, with the ability to simplify complex ideas and support effective decision-making.
• Experience using product KPIs, adoption data and customer outcomes to measure value and inform priorities.
• Strong business acumen and commercial awareness, including contributing to business cases, cost-benefit analysis and benefit realisation.
• An understanding of governance, risk and regulatory requirements for customer-facing digital products.
• A proactive, accountable and adaptable approach, with the ability to lead change and support continuous improvement.

The successful Digital Product Owner can expect:

• Generous Bonus
• Pension scheme
• Life, medical and income insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace , we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

We are proud to be a Disability Confident Employer.

Company:

Unum UK