Digital Services EUC Logistics Support Technician - Band 3

Job summary

We are looking for a motivated and customer-focused Logistics Support Technician to join our Digital Services team, supporting the delivery, deployment and lifecycle management of IT equipment across Lincolnshire Community and Hospitals NHS Group (LCHG).

This is a hands-on role that combines device deployment, equipment deliveries, stock management and customer support. You will play an important role in ensuring staff receive the right technology at the right time, supporting both day-to-day operations and major digital programmes.

Main duties of the job

• Prepare, image, configure and deploy laptops, PCs and other digital devices.
• Deliver, collect and install IT equipment at locations across Lincolnshire.
• Maintain accurate inventory and asset records for deployed equipment.
• Coordinate and schedule equipment deliveries and collections to meet agreed service levels.
• Support equipment refresh, disposal and decommissioning activities.
• Provide technical assistance to customers and support teams during equipment deployments.
• Assist with audits, stock checks and continuous improvement activities within the logistics service.
• Work flexibly across Digital Services teams to support operational requirements when needed.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person specification

Qualifications

Essential

• GCSEs including English & Maths Grade C or equivalent.

Desirable

• Formal computing related qualification or equivalent level of experience.
• Customer Service Qualification.
• EDCL or Equivalent

Previous Experience

Essential

• A working knowledge of PC's, Microsoft operating systems and software.

Desirable

• Some experience of providing technical support to customers.

Evidence of Particular

Essential

• Knowledge of configuration/installation of PC applications, peripherals and hardware.
• Proficient in using Windows
• Proficient in using Microsoft Office and other Desktop applications
• Good verbal and written communication skills.

Desirable

• Knowledge of Windows, Apple and Android endpoints
• Knowledge of MDM
• Knowledge of Dell Hardware.

Specific Requirements

Essential

• Methodical approach to work following set guidelines.
• Ability to work on own initiative and as part of a team.
• Strong customer service orientation.
• Ability to travel across sites/ county.