Emergency Department Senior Administrator and Flow Coordinator
This job in numbers
Job summary
This will be an exciting opportunity for someone who is looking to work in a fast paced and challenging environment that wants to have a positive impact on the care we deliver to our patients when they need it most. The successful candidates will be pivotal in assisting the trust in increasing its profile and achieve the current national performance target and will become knowledgeable in operational flow and management.
Candidates should ideally have experience of working in an NHS environment and be aware of performance targets in Emergency Care. They should demonstrate good communication and engagement skills and be able to work with a variety of clinical IT systems (after training).
Main duties of the job
The successful candidates will work a full shift rotation pattern and will be responsible for supporting the nurse in charge in ensuring the flow of patients through the Emergency Department (ED) ensuring that targets and national standards are kept at an optimum and the national targets are met.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE.If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below
Person specification
Qualifications
Essential
- Educated at diploma levels or equivalent (or further study)
- Relevant IT skills to include: email, excel, word
Skills and Experience
Essential
- Ability to analyse complex problems and situations and deliver pragmatic solutions Influencing skills
- Problem-solving/decision making skills
- Experience working within a busy administrative setting
- Influencing skills Customer care skills
Governance
Essential
- Comprehensive knowledge of issues relating to discharge planning
- Evidence of understanding and insight into current issues in the Trust
- Some knowledge of infection control and health and safety issues
- Some understanding of data protection
- Knowledge of adult safeguarding and Dementia awareness
Desirable
- Knowledge of research and audit
Personal Attributes
Essential
- Excellent written and verbal communication skills
- Multi-disciplinary working and ability to participate in interdisciplinary decision making
Desirable
- Knowledge of patient flow and bed management
Other Requirements
Essential
- Able to manage change Willingness to work flexibly
- Willingness to work flexibly
- Adheres to Trust values
Desirable
- Staff development skills
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