Emergency Operations Centre (EOC) Administration Officer

Job summary

EOC Administration Officer will support the EOC Operational and Senior Management Teams in carrying out administration functions associated with their varying roles. This includes but not limited to training and onboarding admin of new staff, governance processes and generaladministrative duties such as note taking.

They will be required to support the wider EOC in terms of equipment procurementdelivery/returns and also co-ordination Staff Recognition & Awareness initiatives.

They will managed and coordinated by the EOC Administration Coordinator to ensure that EOC have a consistent source of administration support.

Main duties of the job

The EOC Administration Officer will work as part of a team to arrange, facilitate and record the various meetings which take place that pertain to EOC core business.

They will collate, disseminate and update and associated documentation for these meetings. They will work under their own initiative to ensure that recurring tasks are completed. This may include butis not limited to arranging recurring meetings or preparing regular staff communication.

The EOC Administration officer will have freedom to act, responding to workload in conjunction with EOC Administrator Coordinator, ensuring all tasks are completed on time and to a high standard.

They will handle confidential data in accordance with current regulations and will report to interested parties as requested by the Operational and Senior EOC management Team.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes (salary dependent)o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.

Job responsibilities

To establish good working relationships at all levels and in all disciplines throughout the Trust as appropriate to carry out role within the department Maintain a professional working relationship with members of the public, colleaguesand other health care professionals To ensure all communication adheres to the YAS values and is in-line with thebehavioural framework Working closely with Operational Managers within EOC to support the application ofYAS policies and procedures To produce timely documentation following meetings to all relevant delegates,requiring prolonged periods of concentration to ensure accuracy of minutes To provide administration support to EOC functions which may require working withboth internal and external stakeholders Ensuring the timely communication of EOC Awareness and EOC alerts conveyinglearning from untoward incidents to EOC staff To work closely as a team to provide a cohesive and centralised administrative functionfor EOC Communicate routine, complex and sensitive information displaying tact, diplomacy,sensitivity and empathy

Person specification

Skills/Competencies

Essential

• Excellent IT Skills
• Competent in all Microsoft Office applications

Experience

Essential

• Experience of administrative systems and processes
• Experience of administration and office routines
• Experience of team-based working

Personal/Other

Essential

• Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
• Good interpersonal skills and able to develop effective working relationships, and demonstrate professional credibility with colleagues
• Self-motivated - able to work on own initiative