End User Application Support Engineer

Job summary

The End User Application Support Engineer provides first line technical support in response to service desk requests from Northamptonshire Healthcare NHS Foundation Trust and partner organisations, ensuring that issues are resolved at first point of contact wherever possible. The role supports the smooth and timely delivery of IT service management support in line with agreed key performance indicators and service level agreements.

The post holder will provide professional telephone and remote support, triage and escalate incidents where required, support user account administration, monitor core business systems and contribute to the continuous improvement of Service Desk processes.

The post holder will work closely with Service Desk colleagues, field technicians, second line and third-party support teams, users across Northamptonshire Healthcare NHS Foundation Trust and partner organisations, and other Digital Technology Services teams to support effective incident resolution, maintain service standards and contribute to the ongoing development of the Service Desk function.

The role requires flexibility to meet the needs of a 24/7 workforce, including weekend working, extended hours shift patterns and participation in an on-call rota as required.

Main duties of the job

For further information on the advertised role, please refer to the Main duties and responsibilities within the job description.

About us

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person specification

Assessment against application form

Essential

• Meets essential criteria against knowledge and experience
• Meets Essential Criteria against behaviours and values
• Meets essential criteria against skills and ability

Assessment against application form

Desirable

• Meets desirable criteria against knowledge and experience