Experienced GP Receptionist (Part time)

Job summary

We have a vacancy for a GP receptionist / Care Navigator and are ideally looking for applicants with experience of working as a receptionist in a GP surgery . The vacancy is for 20.5 hours per week for the following :

Monday 10am - 7pm ( 1 hr for lunch)

Thursday 2pm - 6.30pm

Friday 9.45am - 6.45pm ( 1 hr for lunch)

Main duties of the job

This position involves managing patient interactions, coordinating care, and supporting the clinical team to enhance patient satisfaction and operational efficiency. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care

The role of Receptionist will include but is not limited to, the following:

• Timely processing of large volumme of patient online requests and care navigating as appropriate.
• Answering Incoming telephone calls
• Dealing with all patient requests and queries
• Processing of prescription requests
• Answering email queries
• Dealing with Patient queries at the reception Front Desk
• General administrative duties .

The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.

About us

We are a friendly, welcoming ,3 partner GP Practice ,based in the Centre of Headingley. Delivering excellent patient care is at the core of everything we do .

Our Practice team consists of Partners and Salaried GP's ,Nurses, HCA's ,Admin staff, Receptionists and Secretaries. Our staff are treated with respect at all times and their hard work and commitment is valued.

We operate an online triage system for patients and offer face to face and telephone appointments.The Practice system we use is Emis and AccuRx for triage

The Receptionist /Patient Care Coordinator plays a pivotal role in ensuring a seamless and positive experience for patients within our Practice

For successful applicants full training on the systems we use will be given.

Job responsibilities

The role of Receptionist will include, but not limited to, the following

Timely processing of large volumme of patient online requests and care navigating as appropriate.

Answering Incoming telephone calls

Dealing with all patient requests and queries

Processing of prescription requests

Answering email queries

Handling complaints at the first point of contact

Dealing with Patient queries at the reception Front Desk

General administrative duties .

The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.

Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner . You will be required to provide general assistance to the Practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.

All staff are required to comply with Practice safeguarding policies.

All staff are required to complete mandatory E-learning training .

Person specification

Experience

Essential

• Experience of working as a Receptionist /Care cordinator in a GP practice

Desirable

• Knowledge of Emis /Practice systems