Field Support Manager - Customer Care

Hygrove Partners are recruiting a Field Support Manager (Customer Care) on behalf of one of the fastest-growing, most modern and exciting construction firms in the UK, delivering new build and social housing projects across the West Midlands. The Role: Leading the customer care and aftercare function across new build and social housing schemes, making sure residents, housing association clients and developers receive a first-class service from handover through to defects close-out. Key Responsibilities: * Managing resident and client queries, complaints and aftercare requests from first contact to resolution * Coordinating field operatives and subcontractors to attend defects, snags and reactive repairs promptly * Conducting resident visits, pre-handover and post-completion inspections * Monitoring KPIs, response times and customer satisfaction, and reporting to senior management * Liaising with housing associations, site teams and developers to keep everyone informed * Ensuring accurate records and job tracking on the company's systems What We're Looking For: * Customer care, aftercare or field support experience within construction, new build or social housing * Strong organisational and communication skills, calm under pressure * Experience coordinating trades or field teams * Confident with IT systems and job management software * Full UK driving licence What's on Offer: * £35,000 per annum * A key role within a fast-expanding, forward-thinking business