Fracture Service Administrator
This job in numbers
Job summary
The Fracture Service Administrator (FSA) will work within dedicated specialty clinical areas to facilitate the smooth running of the patient journey by ensuring that there are coordinated and streamlined administrative processes that revolve around the patient and their individual needs.
Main duties of the job
The FSA is responsible for ensuring the safe and efficient management of the trauma patient administrative processes throughout their pathway; giving the patients a single point of contact, ensuring the patients and carer experience is central to every stage of the patient journey.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Job responsibilities
The FSA will work closely with the relevant Trauma Coordinator and Virtual Fracture Clinic Nurse, patient booking team and clinic teams to ensure patients are being managed and tracked proactively. This will include supporting data quality, validation and ensuring all patients have recorded pathway start dates.
The FSA roles will also be the key provider of administrative support to the clinical teams within the trauma office.
Applicants are strongly encouraged to refer to the full Job Description and Person Specification for comprehensive details of responsibilities, requirements and role expectations.
Person specification
Assessment
Essential
- Previous experience of working as an NHS administrator
Desirable
- Previously worked in the fracture service
Assessment
Essential
- Working knowledge of Cerner
Desirable
- Previous validation experience
Assessment
Essential
- Working experience of managing patient flow within a busy NHS setting
Desirable
- Knowledge of 18 week RTT pathway
Assessment
Essential
- Working knowledge of Excel & database systems
Desirable
- Typing qualification
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