Front House Support

Front House Support

Application Deadline: 12 October 2026

Department: Central ESOL 19+

Employment Type: Fixed Term - Full Time

Location: Sandwell College

Compensation: £13.45 / hour

Description

We are looking to recruit a friendly, organised, and proactive Front House Support colleague to join our Adult Essential Skills (ESOL) team on a full time hourly paid basis. This is a customer-facing role within the Admissions and Enrolment function, playing a key part in delivering a welcoming, efficient, and professional service to learners, visitors, and staff.
The successful candidate will support the progression of applications and enrolments, working closely with the Adult Essential Skills department to organise interviews, manage learner records, and provide high-quality front-of-house and administrative support. This role is ideal for someone with strong communication skills, a positive attitude, and an interest in supporting adult learners.

Key Responsibilities

• Greet and assist visitors, learners, and staff in a professional and welcoming manner
• Manage building access, including intercom use, visitor sign-in, and ID checks
• Support switchboard operations, handling phone calls, emails, and general enquiries
• Maintain a tidy and well-organised front desk and reception area
• Process financial transactions, including cash handling and banking procedures
• Support the enrolment process by processing applications and related documentation
• Contact non-attenders and learners with low attendance and chase missing eligibility paperwork
• Provide guidance on departmental resources and support services
• Assist with planning and promoting workshops, events, and community outreach activities
• Maintain accurate records of learner interactions, enquiries, and data
• Support administrative tasks including data entry, filing, photocopying, and stock control
• Ensure learner timetables, assessments, learning logs, and course documentation are available

Skills, Knowledge and Expertise

• Maths and English at Grade C/4 or Level 2 Functional Skills
• Willingness to work towards a Level 3 qualification in Business Administration
• Some relevant work experience in a customer service or administrative role
• Ability to work effectively as part of a team in a busy environment
• Good IT skills, including Microsoft Word, Excel, Outlook, and Teams

Benefits

✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

💆‍♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

📜 Free Will Writing – We’ve got your back with professional support for your future planning

💉 Free Flu Vaccine – Stay healthy and protected at no cost to you

🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.