Front of House & Sales Support Executive

The Company BM Bi-Folding Doors is a specialist manufacturer and installer of bespoke aluminium bi-folding doors, sliding doors, internal doors, windows and glazing systems. We work with homeowners and trade customers across the UK, delivering made-to-measure products backed by customer service, technical expertise and fast turnaround times. We’re looking for a professional, confident and customer-focused individual to become the face and voice of the business at our Middlesbrough HQ showroom. The Role The Front of House & Sales Support Executive is a hybrid role combining front-of-house showroom responsibilities, customer service, inbound lead qualification and sales support. You’ll be the first impression of BM Bi-Folding Doors — both in person and over the phone. This is not a hard sales role or cold-calling position. It’s a customer experience and inbound qualification role, designed to improve service levels, sales efficiency and conversion rates. You’ll welcome showroom visitors, answer incoming calls, qualify new enquiries and make sure customers reach the right senior sales consultant with the right information captured in advance. The role is ideal for someone who is: Professional and presentable Naturally organised Great with people Comfortable asking qualifying questions Confident handling inbound enquiries Key Responsibilities Front of house & showroom experience Welcome homeowners, trade customers and suppliers into the showroom Create a professional, warm and premium first impression Keep the reception area organised and presentable Offer refreshments and look after the visitor experience Coordinate appointments and showroom traffic Telephone handling & customer service Answer inbound calls professionally and confidently Handle general customer enquiries Direct calls to the right person Gather high-level information before passing enquiries to senior sales consultants Inbound lead qualification You’ll qualify inbound enquiries from the website and email, over the telephone, and from walk-in showroom visitors — asking structured questions around product type, project scope, timescales and budget expectations. You’ll also: Capture accurate notes in our Monday.com CRM Make sure enquiries are correctly assigned and prioritised Sales support Assist with appointment booking Support follow-up scheduling Help create smooth handovers from qualification to senior sales consultation Support customer follow-up and feedback collection where required Skills & Experience Essential Previous experience in one or more of: reception, front-of-house, customer service, sales support or inbound sales. You’ll also need: Excellent face-to-face and telephone communication Confident and professional presentation Strong organisational skills Attention to detail Confidence using CRM and basic admin systems A positive, proactive and customer-focused attitude Desirable Experience within home improvement, interiors, showroom retail or bespoke products Experience qualifying sales enquiries Monday.com or similar CRM experience Personal Attributes We’re looking for someone who is: Friendly and approachable Professional and polished Calm under pressure Naturally organised Confident speaking with customers Commercially aware without being pushy Comfortable multitasking in a busy showroom environment Working Environment Monday to Friday, 9:00am to 5:00pm Full-time, on-site Location:BM Bi-Folding Doors HQ ShowroomMaxwell Road, Skippers Lane Industrial EstateMiddlesbrough, TS3 8TE Why Join BM? Join a growing and ambitious business Work within a modern showroom environment Be part of a professional sales and customer experience team Work with premium bespoke products Opportunity to develop into wider sales or customer experience roles over time