Full Time Medical Receptionist

Job summary

We are looking for a friendly, patient focused and efficient person to join our Reception Team for 37.5hrs a week based on an am/pm 2 week shift rota Monday to Friday.

The role will including receiving, assisting and directing patient enquiries in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Comfortable working area with air con! And a friendly reception team.

Main duties of the job

The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate.

It is essential that the candidate have a caring approach, is patient and a good listener.

A team player and motivated.

About us

We are a well organised friendly, adaptable GMS Practice. We operate from a new purpose built surgery on the outskirts of Worcester. We have just over 11,300 patients. We have a strong GP, ANP, PA and nurse team who are supported by Management, Administration and Reception.

We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.

We encourage staff participation in regular meetings with protected learning times and continuing role development.

Job responsibilities

Job responsibilities:

To work 37.5hrs a week on following shift rota:

• Monday, Tuesday, Wednesday, Thursday and Friday
• Week 1 - 08.00am to 4.00pm
• Week 2 - 10.30am to 6.30pm
• Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols
• Patient navigation/Signposting to various services and PCN Hub
• Scanning as required

Reception

• Receiving patients consulting with members of practice team
• Navigation of patients to correct services and triage appointments
• Be able to cover all reception positions as necessary

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records.

Telephone

• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Maintain a Clear desk policy and adhere to practice policies
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person specification

Qualifications

Essential

• Good level of education
• GCSE grade A to C in English and Maths
• Reception skills

Desirable

• Worked in General Practice

Experience

Essential

• Customer service experience (Telephone and front line)
• Excellent customer service skills
• empathy when dealing with vulnerable groups
• Being able to communicate efficiently
• Able to prioritise workload
• Work within a team within a demanding and busy environment

Desirable

• Medical Terminology
• Experience of Emis Web
• Experience of patient triage and navigation to services
• Experience of working in a GP practice