General Manager
This job in numbers
We're looking for a General Manager for Titchwell Manor — a hotel, bar, terrace and restaurant on the North Norfolk coast, where guests come to slow down, settle in and feel genuinely looked after.
This isn't a formal country house, and it isn't just a restaurant with rooms. It's a home-from-home for guests who value exceptional food, thoughtful wine and intuitive service — delivered without fuss, but with real care. And it's a place people gather: weddings, milestone celebrations, private dinners, special occasions that deserve both seamless organisation and heartfelt hospitality.
We're looking for someone who understands that balance. A natural host. A visible leader. Someone who takes as much pride in the polish as the personality of a place.
What you'll be doing
- Leading and inspiring front and back of house teams
- Working closely with the Head Chef to maintain a destination food and drink offering
- Championing a premium yet relaxed guest experience across dining, rooms, bar and private events
- Overseeing weddings, gatherings and special occasions with professionalism and care
- Setting service standards that feel intuitive, not scripted
- Owning commercial performance — room revenue, stock management, cost control
- Building a team culture people want to stay for
- Being the host and figurehead — present, engaged and proud
What's in it for you
- £75k total package (£60k basic + £5k Tronc + bonuses)
- Paid overtime
- Relocation package and 6 months' accommodation to help you make the move
- 50% food discount across all Chestnut venues, overnight stays from £75
- Family & friends discounts, high street & lifestyle discounts
- Employee Assistance Programme, Refer a Friend bonus
- Free meal on duty, Wagestream access, accredited training pathways
Chestnut is a group of distinctive pubs, hotels and inns across East Anglia. We back our General Managers with autonomy, clarity and real operational support — the trust and tools to lead your business, your way. Titchwell already has an excellent reputation, locally and further afield; we're looking for the right leader to keep elevating its food, wine and guest experience.
If you're a confident, commercially astute host who's calm under pressure and proud of the details — we'd love to hear from you.
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