GP Operations and Workforce Lead

Job summary

Claremont Clinic - Operations and Workforce Lead

www.claremontclinic.co.uk

Please note previous applicants need not apply.

Caring for our local community since 1951

We are seeking a dedicated Operations and Workforce Lead to join our friendly and forward-thinking GP surgery.

Are you an organised, motivated, and experienced in healthcare management, or already working in this role? Previous experience in a healthcare or GP practice setting is required. Minimum experience of two years is essential.

Join Claremont Clinic and be part of our commitment to exceptional healthcare delivery.

As our Operations and Workforce lead, you'll support the Practice Manager in the day-to-day running of the surgery, ensuring smooth operations and the highest standard of care for our patients. This is a varied and rewarding role that combines administrative efficiency with people management and patient service.

Main duties of the job

Hours: 37.5 hours per week - Monday to Friday 10am-6.00pm (inclusive of a 30 mins unpaid lunchbreak) with the potential to become a full time post if required.

Flexibility: Some flexibility is required to accommodate additional or alternative hours to cover colleagues during annual/sickness leave.

Key Responsibilities:

• Support the management of clinical and non-clinical staff
• Oversee administrative systems, procedures, and patient services
• Assist with rotas, recruitment, training, and HR processes
• Write and update practice policies and procedures
• Liaise with patients, staff, and external healthcare professionals
• Contribute to compliance with CQC standards and practice policies
• Strong administrative and IT skills, proficiency in use of EMIS, AgilioTeamNet, NHS ICT systems.
• Excellent communication and interpersonal abilities
• A proactive, flexible, and supportive team player

About us

About Us:

Claremont Clinic has been providing care to our community in Forest Gate and the surrounding area since 1951. We have over 12300 registered patients and our premises have recently been fully refurbished. We are well rated by our pateints achieving 4.4 stars in our Google Reviews.

We are located on the Romford Road with good transport links. Woodgrange Park and Wanstead Park Suffragette Line (Overground) and Forest Gate and Manor Park (Elizabeth Line) stations are all within walking distance and there are bus stops just outside.

We value individuals who are organised, adaptable, and personable - committed to delivering excellent customer service.

Key attributes we are looking for include:

• Previous experience in medical/primary healthcare roles.
• Excellent communication skills with a clear and polite telephone manner.
• Ability to maintain confidentiality and discretion with patients.
• Experience in handling sensitive situations with empathy and professionalism.
• Strong teamwork and independent problem-solving abilities.
• Proficient in ICT and general administration tasks.

Job responsibilities

About the Role:

As our Operations and Workforce Lead, you'll support the Practice Manager in the day-to-day running of the surgery, ensuring smooth operations and the highest standard of care for our patients. This is a varied and rewarding role that combines administrative efficiency with people management and patient service.

Key Responsibilities:

• Support the management of clinical and non-clinical staff
• Oversee administrative systems, procedures, and patient services
• Assist with rotas, recruitment, training, and HR processes
• Write and update practice policies and procedures
• Liaise with patients, staff, and external healthcare professionals
• Contribute to compliance with CQC standards and practice policies
• Strong administrative and ICT skills
• Excellent communication and interpersonal abilities
• A proactive, flexible, and supportive team player

Hours: 37.5 hours per week - Monday to Friday 10am-6pm inclusive of 30 mins unpaid lunchbreak

Flexibility: Some flexibility is required to accommodate additional or alternative hours to cover colleagues during annual/sickness leave.

Person specification

Experience

Essential

• GP Surgery Management Experience (minimum 2 years)
• GP Surgery Administrative Experience
• Proficient in ICT
• Proficient in use of EMISWeb or SystmOne
• Experience in supervising and appraising staff
• Financial management
• Human resource management

Desirable

• Knowledge of NHS management and primary care structure
• Experience in writing and reviewing healthcare policies in primary care

Qualifications

Essential

• GCSE Grades C or above in English and Maths
• Ability to speak and communicate clearly and proficiently in English.

Desirable

• Qualifications relating to (healthcare) management