GP Practice Manager

Job summary

Following the retirement of our current Practice Manager, Clarendon Lodge Medical Practice is seeking an experienced, dynamic, and motivated leader with a passion for healthcare. This is a key senior role within a busy and forward-thinking primary care practice, serving a patient population of over 14,000 and leading a team of around 40 staff plus attached services.

As Practice Manager, you will be at the forefront of managing and growing the practice, providing strong operational and strategic leadership to ensure continuous improvement across all areas.

Working closely with the Partners and Management Team, you will help implement innovative strategies, optimise operational processes, and ensure the delivery of high-quality, patient-centred care.

The Practice actively supports professional development, including funded training, leadership development opportunities, and the chance to shape and grow your role as the practice evolves.

Benefits include:

• Competitive salary, reviewed annually
• Generous annual leave entitlement
• Pension scheme
• Free on-site parking
• Professional development
• Potential for future profit-share option for the right candidate.

Main duties of the job

Key Responsibilities:

• Business Development: Identify and implement strategies to drive practice growth, increase patient retention, and attract new patients. Play a pivotal role in expanding the practices services and offerings.
• Leadership & Team Management: Lead and motivate a dedicated team of healthcare professionals and administrative staff, fostering a positive and productive work environment.
• Operational Excellence: Streamline practice operations to improve efficiency, reduce costs, and enhance the patient experience. Oversee scheduling, resource management, and inventory.
• Financial Oversight: Manage budgets, monitor financial performance, and implement cost-effective strategies. Ensure profitability while maintaining high standards of care.
• Compliance & Quality Assurance: Ensure adherence to healthcare regulations and standards. Promote a culture of continuous improvement and patient-centred care.
• Technology Integration: Leverage healthcare technologies to enhance practice operations, streamline patient communication, and improve clinical workflows.

About us

For over 100 years, Clarendon Lodge Medical Practice has proudly served the people of Leamington Spa and has developed a strong and well-respected reputation locally for delivering high-quality patient care.

Our team reflects our dedication to development and continuity: our Senior Partner began their career at Clarendon Lodge Medical Practice as a Registrar, one of our Partners holds the role of Clinical Director within our Primary Care Network and 40% of the team have served the Practice for over 7 years. We are a progressive, forward-thinking practice with a long-standing commitment to training future healthcare professionals, with growth and progression central to who we are.

We are supported by a highly experienced, dedicated team of professionals who are committed to delivering a high standard of service for our patients and the wider community. With many years of collective experience working within the Practice, we offer a stable, knowledgeable, and supportive environment focused on continuous improvement and patient-centred care.

Job responsibilities

The role oversees the administrative and financial aspects of the Practice, ensuring efficient operations and high-quality patient care. Responsibilities include managing budgets, implementing policies, overseeing staff, and liaising with external stakeholders. The role will streamline processes, optimise resource allocation, and ensure compliance with healthcare regulations. Additionally, they will handle HR duties, such as recruitment, performance management and managing the disciplinary and capability procedures. The role demands strong leadership, communication, and organisational skills, as well as a comprehensive understanding of healthcare administration. This role plays a pivotal role in driving the Practice's success by fostering a productive and patient-centred environment.

Please see attached document for Job Description

Person specification

Experience

Essential

• Minimum 2 years experience in a senior management role
• Proven experience in HR processes (recruitment, appraisals, performance management)
• Financial management experience (budgeting, forecasting, payroll)
• Experience in implementing systems and managing change
• Strong leadership and team management skills
• Excellent organisational and time-management abilities
• Financial acumen and analytical skills
• Effective communication and interpersonal skills
• IT proficiency (Microsoft Office and practice systems)
• Ability to prioritise and work under pressure

Desirable

• Previous experience in NHS or primary care setting
• Familiarity with CQC compliance and healthcare regulations
• Experience with clinical systems (EMIS, SystmOne)
• Project management and strategic planning skills
• Knowledge of employment law, GDPR, and health & safety regulations

Personal Attributes

Essential

• Professional, confidential, and ethical approach
• Proactive, adaptable, and resilient under pressure
• Strong problem-solving and decision-making ability
• Commitment to continuous improvement and innovation
• Ability to motivate and develop staff
• Flexibility to work outside normal hours when required
• Ability to travel between sites if necessary

Qualifications

Essential

• Degree or equivalent qualification
• GCSEs in English and Maths (or equivalent)

Desirable

• Management qualification (e.g., Diploma in Management Studies, Certificate in Practice Management)
• Evidence of continuous professional development