GP Practice Manager

Job summary

Are you an experienced NHS manager, with GP experience, looking for a role where you can make a genuine impact on patient services and practice development?

Forge Health Group is seeking an enthusiastic, highly organised and proactive Practice Manager to join our team. This is a key role within the organisation, offering the opportunity to influence service delivery, have financial oversight, lead operational improvements and support the ongoing success of our two Sheffield practice sites, working in an area of deprivation and diversity.

Working with the GP Partners, Deputy Managers and the wider team, you will be responsible for the day-to-day operational management of the practices. You will provide leadership and support to our clinical and administrative teams, oversee HR and complaints processes, drive quality improvement initiatives, ensure financial governance and help ensure the delivery of safe, efficient and patient-centred care.

We are a well-established Training Practice with a strong reputation for developing future workforce including medical and nursing.

Our multidisciplinary team is committed to delivering high-quality care while fostering a positive and supportive working environment.

This is an excellent opportunity for an experienced Practice Manager, Deputy Practice Manager or Assistant Practice Manager who is ready to progress their career and take on a rewarding leadership role where their skills, ideas and experience will make a real difference.

Main duties of the job

The Practice Manager will play a central role in the leadership and day-to-day management of the practice, business finances, providing operational oversight across both surgery sites, helping to ensure the delivery of safe, effective and patient-centred services.

The postholder will lead on a wide range of operational and people-management responsibilities, including workforce planning, staff rotas, recruitment, induction, HR processes and financial oversight. They will provide visible and accessible leadership to both clinical and administrative teams, supporting staff development and promoting a positive, inclusive and high-performing workplace culture.

The role will also include responsibility for managing the practice complaints process, acting as the Complaints Lead and ensuring patient concerns are handled professionally, sensitively and in line with NHS requirements.

The successful candidate will support quality improvement initiatives, oversee governance processes and policies, and help ensure the practice remains compliant with contractual, regulatory and organisational standards.

Working closely with the GP Partners, Deputy Managers and wider team, the Practice Manager will contribute to the strategic development of the practice, identify opportunities for service improvement, strengthen communication across both sites and help create a well-organised, accountable and supportive environment for patients and staff alike.

About us

We are a large, well-established practice serving diverse communities across Sheffield from two surgery sites. We are committed to providing high-quality, accessible and patient-centred care, with a strong focus on innovation, collaboration and reducing health inequalities within the populations we serve.

As a Training Practice, we are actively involved in developing the next generation of primary care professionals and have a highly skilled multidisciplinary team including GPs, GP Registrars, Nurses, ANPs, Healthcare Assistants, Clinical Pharmacists, Care Coordinators and an experienced administrative and reception team.

We are a supportive, inclusive and forward-thinking organisation where teamwork, continuous improvement and staff wellbeing are valued. Our teams work closely together, sharing knowledge and expertise to deliver excellent care and improve outcomes for our patients.

Our leadership team is approachable, visible and collaborative, creating an environment where staff are encouraged to contribute ideas, take ownership and help shape the future direction of the practice. We believe in open communication, professional development and empowering colleagues to reach their full potential.

In return, we offer a competitive salary, NHS Pension Scheme membership, ongoing professional development opportunities and the chance to work within a progressive practice that plays an active role in wider primary care networks and local healthcare partnerships across Sheffield.

Job responsibilities

Job Title

Practice Manager

Responsible To

The GP Partners

Job Purpose

The Practice Manager will play a key role in the effective day-to-day management of Forge Health Group across both surgery sites.

The postholder will provide strong operational leadership, support the management and development of clinical and non-clinical teams, oversee key HR and workforce processes, and help ensure that practice systems are safe, efficient, compliant and responsive to patient need.

The role requires a confident, organised and approachable manager who can work independently, manage competing priorities, support staff effectively and contribute positively to the continued development of the practice.

Main Responsibilities:

Operational Management

• Support the smooth day-to-day running of both practice sites.

• Ensure effective staffing arrangements and operational cover across the practice.

• Coordinate workforce planning and staff rotas.

• Identify operational issues and implement practical solutions.

• Support effective communication and consistency across both sites.

• Work closely with clinical and administrative leads to maintain safe and efficient services.

• Help ensure the practice remains responsive to changes within general practice and the wider NHS.

Staff Management and HR

• Manage and support a mixed team of clinical and administrative staff.

• Support recruitment, selection, induction and retention processes.

• Manage staff absence, performance, conduct and employee relations issues in line with practice policies.

• Support appraisals, training, professional development and staff wellbeing.

• Provide clear management direction and support to staff.

• Promote a positive, respectful, accountable and supportive working culture.

• Support managers and team leaders with day-to-day people management issues.

Complaints and Patient Experience

• Act as the practice complaints Lead.

• Coordinate the investigation and timely response to patient complaints and concerns.

• Liaise with relevant staff and clinicians when investigating complaints.

• Identify themes and learning from complaints and ensure agreed actions are implemented.

• Support staff involved in complaints and promote an open, fair and learning-focused approach.

• Contribute to improving patient experience and service quality.

Quality Improvement and Governance

• Support and lead quality improvement projects across the practice.

• Review operational processes and identify opportunities to improve efficiency, safety and patient experience.

• Support CQC readiness and wider practice governance arrangements.

• Maintain and review policies, procedures and operational guidance.

• Support learning from incidents, complaints, audits and patient feedback.

• Help ensure agreed actions and improvements are followed through.

Primary Care Contracts and Service Delivery

• Support the Partners and senior management team with the delivery of primary care contracts and local service requirements.

• Develop an understanding of practice income streams, contractual requirements and performance expectations.

• Support monitoring of service delivery and achievement against agreed standards.

• Work with relevant leads to ensure contractual and operational requirements are met.

• Maintain awareness of changes affecting general practice and support their implementation.

Leadership and Team Working

• Work closely with the GP Partners, Deputy Managers and wider team.

• Build effective working relationships across the multidisciplinary team.

• Provide visible and approachable management support across both sites.

• Encourage effective communication, collaboration and problem-solving.

• Contribute to senior management discussions and practice development.

• Support the implementation of agreed strategic and operational priorities.

Person Requirements:

Essential

• Previous GP NHS management experience.

• Strong HR and people-management knowledge.

• Experience of rota management and workforce planning.

• Experience of managing patient concerns or complaints.

• Knowledge and experience of GP practice finance, including budgeting, income streams, claims and reimbursement processes, and financial monitoring.

• Excellent communication and interpersonal skills.

• Strong organisational and prioritisation skills.

• Ability to work autonomously and make appropriate management decisions.

• Confidence in managing difficult or sensitive situations.

• Practical and solutions-focused approach.

• Good IT skills and ability to use information and data to support decision-making.

Desirable

• Formal HR training or substantial practical HR experience.

• Experience of quality improvement.

• Experience of CQC and healthcare governance.

• Experience of SystmOne.

SystmOne experience is desirable but not essential, and appropriate training can be provided.

General

The duties listed above are not intended to be exhaustive. The postholder may be required to undertake other reasonable duties appropriate to the role and level of responsibility.

The postholder will be expected to maintain confidentiality, uphold practice policies and procedures, and contribute positively to the overall aims and values of Forge Health Group.

Person specification

Experience

Essential

• Experience of working in GP practice management.

Qualifications

Essential

• Educated to A level or equivalent.
• Evidence of relevant management or leadership training.
• Evidence of HR / people management training or equivalent practical experience.
• Evidence of continuing professional development relevant to NHS management.

Desirable

• Educated to degree level.
• Formal management or leadership qualification.
• CIPD qualification or recognised HR training.
• Quality Improvement training or qualification.
• Primary care or NHS management qualification.