GP receptionist

Job summary

The Selhurst Medical Practice is a small family friendly GP practice located in the heart of Selhurst, Croydon, with just over 5000 patients. We aim to deliver a high standard patient experience through traditional GP values, putting our patients' needs at the heart of everything we do and getting to know our patients well whilst working in a friendly team environment.

Main duties of the job

We are seeking a dedicated individual to be the welcoming face of our practice. As the first point of contact for patients, you will play a vital role in ensuring a positive and efficient experience for everyone who visits or calls our surgery. You will manage appointments, patients records and assist with various administrative duties to support our clinical team in delivering excellent patient care.

Busy and Dynamic Environment: The reception area of our surgery is always active, and you'll thrive in a fast-paced setting where no two days are the same.

Patient-Focused Care: Our atmosphere is professional yet welcoming. You'll be part of a team that places compassion and empathy at the forefront, making patients feel supported from the moment they enter the surgery.

Team-Oriented Culture: You'll work closely with our dedicated doctors, nurses and administrative staff.

You will work 37 hours per week:NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days and hours of work may change.

About us

If you are a caring, hard working, efficient and dedicated individual, we would love to hear from you!

Join us at Selhurst Medical Centre and be part of a team that truly makes a difference in our community.

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person specification

Experience

Essential

• Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Desirable

• EMIS

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care

Emis

Essential

• Experience of working with the general public

Desirable

• Experience of administrative / receptionist duties Experience of working in a health care setting

Experience

Essential

• Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Desirable

• EMIS