Healthcare Assistant - Out patients

Job summary

Join our dedicated Outpatients team and play a vital role in supporting high-quality patient care.

We are looking for an enthusiastic and motivated Healthcare Assistant to work within our busy Outpatients Department. This rewarding role offers the opportunity to work alongside clinicians, consultants and multidisciplinary teams, helping to deliver safe, effective and compassionate care to patients attending a wide range of outpatient clinics.

As a key member of the team, you will support the planning, delivery and evaluation of patient care, assist with patient appointments and bookings, and help ensure clinics run efficiently and smoothly. You will provide reassurance and support to patients throughout their outpatient journey while maintaining high standards of care and professionalism.

Main duties of the job

• Support clinicians and consultants during outpatient clinics. Welcome, prepare and assist patients attending appointments.Book in patients and attend to their general needs during their visit.Measure and record physiological observations including:
  • Blood pressure
  • Pulse rate
  • Temperature
  • Height and weight
  • Visual acuity
  • Peak flow measurements
  • Electrocardiograms (ECGs)
  • Venepuncture
  Administer treatments such as eye drops following appropriate training and competency assessment. Undertake, record and follow clinical procedures and guidelines for tasks for which training has been received. Prepare and maintain clinical environments and equipment before, during and after patient care interventions. Ensure equipment is clean, safe and ready for use. Maintain accurate patient records and documentation. Work collaboratively with colleagues to deliver a high standard of patient-centred care.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person specification

Education / Qualifications and Relevant Experience

Essential

• NVQ 3 in Direct Care or equivalent qualification / experience
• substantial experience as a HCA within a hospital setting

Desirable

• Experience of working in an urgent care environment / out-patient department

Skills and Aptitude

Essential

• Able to confidently work alone at times within the Out Patient department

Knowledge and Abilities

Essential

• Computer literate and ability to use web-based IT programmes