Higher Clerical Officer

Job summary

An exciting opportunity has arisen to provide comprehensive administration support for the Audiology Service.

This will include providing secretarial, admin support and reception duties across the Northern Care Alliance foot print. Registering and maintaining patients' clinical records on the Audiology Patient Management System and other IT systems. You will fulfil a central, coordinating function on behalf of the Audiology Service.

You will be required to work to agreed policies, protocols, guidelines and standards. Performance will be monitored at agreed intervals. Work undertaken will include working across Northern Care Alliance.

Main duties of the job

• To take telephone calls, booking appointments and answering telephone queries for patients of the hearing service as part of an established administration team.
• You must have a calm disposition and confident manner in order to communicate clearly with patients and clinical staff.
• You should have the ability to prioritise competing demands and be able to work flexibly.
• To respond pro-actively to patients' telephone queries and emails regarding appointments in an extremely busy and demanding office environment.
• To undertake secretarial duties in the provision of clinical correspondence and reports. This includes typing, audio typing, preparation of reports using Microsoft Office package and other IT software systems.
• To take triaged referrals from choose and book and add to Audiology Patient Management System.
• To record outcomes on patient management systems e.g. attended, discharged, DNAs etc.
• To arrange suitable clinical appointments in accordance with patients' choice and send out confirmation letters to patients.
• To ensure that all patients' details are recorded and maintained accurately on the Audiology Patient Management System.
• Reception duties as required.
• To triage patient enquiries that are primarily routine, but occasionally complex and transfer them to a relevant professional.
• To provide cover for colleagues on annual leave or sick leave ensuring the provision of a flexible, effective and efficient service is maintained.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

Essential

• RSA 3/OCR or equivalent in typing or word processing
• NVQ level 3 Clerical Administration or equivalent experience or willing to work towards completion
• GCSE level C or above in English and maths or equivalent

Skills

Essential

• Ability to communicate with a wide range of people including patients, clinicians, managers and people from other organisations
• Diplomatic and tactful
• Highly motivated
• Excellent Customer relations
• Ability to work flexibly and switch between demands
• Ability to produce work to a high standard
• Excellent clear telephone manner

Experience

Essential

• Experience in using Microsoft Office software

Desirable

• Experience of working in a busy office environment
• Experience of working in NHS

Knowledge

Desirable

• Knowledge of IT systems within NHS