Inpatient Medical Secretary

Job summary

Would you like to do a job that makes a difference every day, using your skills and experience, to support the teams that help with their mental health in Cornwall and the Isles of Scilly?

Would you like to live in Cornwall or are you lucky enough to already live here? Cornwall is a county of outstanding natural beauty with its endless rugged coastlines, beautiful countryside, and unbeatable beaches. Attracting millions of visitors each year, this could be your chance to move here permanently and make a difference to the children and young people in our community.

An opportunity has arisen for an enthusiastic, adaptable and well-motivated Inpatient Ward Medical Secretary to provide a competent and efficient secretarial service to the Consultant Psychiatrist and their medical team within Mental Health Inpatient Ward on Garner Ward

The successful candidate will be well organised and able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner, communication, interpersonal and organisational skills to deal with sometimes complex and difficult issues over the phone.

Main duties of the job

You will be supporting a multidisciplinary team and will be involved with answering calls to the service, arranging appointments, audio typing letters, scanning, and uploading documentation onto appropriate systems, photocopying, minute taking, ordering stationery, health rosters, and some general administrative work as required.

This role will be challenging and varied, but ultimately a rewarding role that will provide an opportunity, for the right person, to become a key member of the team. A high degree of flexibility is required to meet the day-to-day challenges of the service whilst respecting the dignity, privacy, and confidentiality of each individual patient.

The post holder should demonstrate a caring and sensitive approach to their work along with a good sense of humour.

This role is a full-time position, working 37.5hrs per week Monday - Friday 9am-5pm.

Please note that this is a 6 month fixed term contract ending 31st March 2027 with the potential to be extended.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person specification

Education / Qualifications and Relevant Experience

Essential

• NVQ 3 Business Administration or equivalent knowledge or experience
• Previous experience of working in an office environment
• RSA/OCR III Word-Processing or equivalent qualification or experience

Skills and Aptitude

Essential

• Excellent communication and interpersonal skills
• Ability to manage own workload and work independently
• Ability to liaise with the public and professionals

Knowledge and abilities

Essential

• Minute taking