Maintenance Technician

Job summary

Salary: £31,400 - £41,470 pa pro rata (Mulberry Payscale, Grade Elm)

Contract: Permanent

Hours: 37.5 hours per week

If you would like to be part of a team that makes a difference and want to develop your knowledge and skills within a friendly and supportive team of specialists, who will encourage and support your professional development, then this could be the perfect opportunity for you.

We are looking for a dynamic and enthusiastic Maintenance Technician to join our Facilities team

Main duties of the job

• Carry out planned preventative maintenance (PPM) across the hospice and support the delivery of the PPM schedule, ensuring tasks are completed, recorded and escalated where required.
• Respond to reactive maintenance requests, faults, breakdowns and urgent repairs in a safe and timely way using technical skills to resolve where appropriate including decorating, building fabric maintenance and plumbing repairs within competency
• Monitor and support the Building Management System, including reviewing alarms, plant status and system performance where trained and authorised to.
• Carry out routine checks across all areas of the building.
• Support IPU maintenance needs sensitively, ensuring patient safety, dignity, infection prevention and minimal disruption to care.
• Carry out PAT testing and maintain relevant records where trained and competent.
• Support retail shops with planned and reactive maintenance, minor repairs, contractor access and urgent issues when required.
• Assist contractors attending site, including access arrangements, permits, site safety, supervision and confirmation that work has been completed appropriately.
• Maintain accurate records of work completed, defects found, parts used, outstanding actions and follow-up requirements including stock management
• Support emergency response arrangements for leaks, blocked drains, loss of heating, lighting issues, fire alarm concerns, access problems, power issues and urgent safety matters.

About us

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Job responsibilities

Moving the Organisation Forward

• Take ownership of assigned tasks and complete them to a safe, professional and timely standard.
• Support continuous improvement by identifying recurring issues, repair trends and opportunities to improve maintenance processes.
• Help reduce reactive call-outs by completing PPM tasks effectively and identifying defects early.
• Support energy efficiency by reporting waste, leaks, unnecessary lighting, heating issues and system inefficiencies.
• Contribute to better building performance across hospice and shop locations.
• Support a culture of accountability, safety, service excellence and pride in the hospice environment.
• Work flexibly across departments and locations to meet operational needs.
• Learn from feedback, incidents and near misses to improve safe working practices.

Who Were Looking For

We are looking for someone who can:

• Prioritise workload effectively, balancing planned maintenance, reactive tasks and urgent operational needs.
• Diagnose basic building and equipment faults and escalate complex technical issues appropriately.
• Think practically and safely when working in patient, staff and retail environments.
• Understand the importance of statutory compliance, Health & Safety and accurate record keeping.
• Communicate clearly with colleagues, contractors, clinical teams, shop teams, patients, families and visitors.
• Work independently while also contributing positively to the wider Facilities team.
• Remain calm and solution-focused during urgent repairs, service disruptions or emergency situations.
• Identify risks and take appropriate action to prevent harm, disruption or further damage.
• Understand the importance of confidentiality, sensitivity and professionalism in a hospice environment.

Show: How Youll Shine

Your success in this role will come from Integrity and Excellence:

• Demonstrate a positive, helpful and professional approach role modelling safe working practices and take pride in maintaining a safe environment.
• Communicate clearly and respectfully with staff, patients, visitors, contractors and volunteers.
• Show initiative by identifying maintenance issues before they become larger problems.
• Work collaboratively with the Facilities and other teams across the hospice
• Demonstrate flexibility by supporting different sites, departments and operational needs.
• Treat people with dignity, compassion and respect by supporting a person-centred hospice environment working sensitively around patients and families
• Lead by example through reliability, accountability and high standards of workmanship.
• Please find the JD attached for more details.

Person specification

Qualifications

Essential

• NVQ Level 2 or 3 in maintenance operations and progress towards NEBOSH/IOSH health and safety qualification with evidence of continuous professional development.
• oSignificant experience in facilities maintenance roles.
• oAbility to explain technical facilities information and processes to non-facilities colleagues.
• Skills: Proficient in facilities related processes including technical elements to the operation of the plant and building management system. Good working knowledge of Microsoft Office tools.________________________________________