Medical PA Respiratory

Job summary

We are looking for an enthusiastic organised Personal Assistant to work within a small administration team. You will provide support and information packs for lung cancer pathway, deal with appointment queries, booking and cancellations. You will be responsible for cleansing and sending appointment letters, emails and EPIC inbasket management for 8 consultants, 2 Registrars, 5 Nurses and 1 Physiotherapist This is a part time role on a fixed term basis until 31st March 2027 Proposed Interview date: 22nd October 2026

Main duties of the job

General office administration, including emails, telephone calls and voicemails, inbaskets/pools andpost.

Supporting respiratory consultants, physiotherapists, clinical nurse specialists and other clinicalteams with day-to-day administrative and secretarial duties.

Managing correspondence, including cleaning clinic letters, referrals, and other clinical documentation (EBSUS/Bronchoscopy leaflets). Correspondences referring to 2WW Lung cancer patients must be actioned in a timely manner to meet Cancer FDS standard.

Arranging and managing outpatient appointments, including booking new patient and follow-up respiratory clinics for Lung cancer target clinics and clinical nurse specialist clinics, monitoring clinic ultisation. Most booking is completed centrally by the contact center.

Communicating with patients and relatives, responding to queries professionally and directing clinical questions to the appropriate clinician.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential

• Previous administrative roles
• Experience in communicating with a range of people both within and external to the organisation

Desirable

• Experience of working with members of the public
• Experience within Respiratory services
• NHS experience

Qualifications

Essential

• GCSE grade 5/C or equivalent in English and Maths
• NVQ level 3 in Administration/secretarial

Desirable

• Epic Training

Knowledge

Essential

• Understanding of NHS processes and terminology
• Confidentiality and data protection
• IT Skills

Desirable

• Able to manage unpredictable workload and interruptions
• NHS electronic-record system skills (EPIC)