Medical Receptionist / Administrator

Job summary

Are you looking for a new opportunity to develop your skills?

We are seeking an enthusiastic and reliable individual to join our team as a medical receptionist / administrator. This role is a 9-month fixed-term contract to cover maternity leave, with the specific weekly hours and shift patterns to be confirmed. There may be potential for the role to become permanent, depending on business needs and availability of hours in the future.

Our reception team work between 8 - 6.30pm.

All applicants will be expected to cover a share of extended hours until 8pm and at least one Saturday per year.

• Manage reception duties, including greeting visitors and answering phone calls
• Perform administrative tasks such as filing, data entry, and scheduling appointments
• Provide excellent customer service in a busy and dynamic environment
• Assist with other office duties as needed

What we are look for;

• Enthusiastic and reliable team members
• Enjoy working in a fast-paced, ever-changing customer service environment
• Previous experience as a medical receptionist or in an administrative role is desirable but not essential, as training will be provided for the right candidate

What We Offer:

• Variety - no two days are the same!
• Opportunity to develop new skills and gain valuable experience
• Training and support from a dedicated team
• Additional hours, evenings and weekends

If you are a motivated individual looking to grow your career in a supportive and engaging environment, we would love to hear from you!

Main duties of the job

Key Responsibilities:

Front Desk:

• Greet patients and visitors in a courteous and friendly manner.
• Manage the check-in and check-out process efficiently.
• Ensure the reception area is tidy and presentable.

Telephone Management:

• Answer and direct phone calls promptly and efficiently.
• Address inquiries and provide accurate information.
• Schedule and confirm appointments.

Administrative Duties:

• Maintain patient records and update information as required.
• Assist with administrative tasks as needed.

Customer Service:

• Address patient concerns and escalate issues as necessary.
• Provide compassionate support to patients and their families.
• Ensure patient confidentiality is maintained at all times.

Professionalism:

• Maintain a professional appearance and demeanor.
• Handle stressful situations with calm and composure.

Compassion:

• Demonstrate empathy and understanding towards patients.
• Provide supportive and compassionate care.

About us

St Augustine's Medical Practice is nestled in the new Chocolate Quarter development in Keynsham, with branch surgeries in Temple House and nearby Saltford. Our purpose-built, modern, and spacious premises are easily commutable from Bath, Bristol, and surrounding areas. We are just a short walk from Keynsham train station and high street.

What We Offer:

• Modern Facilities: Work in a contemporary setting with amenities including an on-site gym/spa facility, with pool, offered at a discounted rate for NHS staff, as well as a coffee shop and restaurant.
• Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
• Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
• Professional Growth: We are a teaching and research practice with ample opportunities for professional development and to broaden your horizons.
• Community Impact: As part of the Keynsham Primary Care Network, which includes West View Surgery, we work collaboratively to take on bigger projects and share good practices to improve patient care continuously.

Job responsibilities

Key responsibilities of the role are reception duties, greeting patients and managing the waiting area.

General administrative duties are required; answering calls and booking appointments, dealing with patient queries, registering patients, sending emails, scanning correspondence, booking hospital transport and liaising with other healthcare professionals.

This post includes opening and closing the Surgery.

Person specification

Experience

Essential

• Customer service / reception work experience

Desirable

• NHS experience, ideally as a medical receptionist in General Practice

Flexibility

Essential

• Flexible approach with hours of work, being able to cover additional shifts as required.

Qualifications

Essential

• Good general education including GCSE passes in Maths and English or equivalent

Desirable

• NVQ in Customer Service or Administration