Medical Receptionist/Administrator
This job in numbers
Job summary
The Rise Group Practice is looking for an experienced Receptionist/Administrator to join our team for 12-16 hours / week.
Required shifts are as follows:
- Wednesday AM
- Thursday PM
- Friday PM
You may occasionally be asked to work additional hours to help cover absence.
We kindly request no applications from agencies.
Main duties of the job
The successful candidate will provide reception and administrative support, working with the team to provide safe, effective and comprehensive primary care to our registered patients.
The role requires somebody who can work both independently and collaboratively with colleagues, can proactively manage patient demand, and can demonstrate a good understanding of clinical systems.
About us
We are a patient-centred GP surgery (list size of 4600) with a focus on continuity of care and a strong knowledge of our practice population. We are committed to providing accessible, timely and high-quality care in a way that best suits individual patient needs.
Our team consists of 2 GP Partners, 4 Salaried GPs and 1 Nurse, supported by a positive and experienced reception/admin team. Our staff turnover is very low; we have built strong working relationships and are very much looking forward to integrating the successful applicant into our team.
Job responsibilities
- Answering and making external and internal telephone calls
- Booking patient appointments over the phone, in person and using the online consultation tool
- Responding to general enquiries from patients and external providers, both by email and over the telephone
- Processing repeat prescription requests
- Reviewing recall lists and booking patients for annual reviews
- Scanning of clinical documents
- Chaperoning for the clinical team
- Opening or closing the practice depending on shift timings
- Any other duties delegated by line manager
Person specification
Qualifications
Essential
- Competency in English and Maths
- Computer literacy with experience of Microsoft Office
Desirable
- Previous work experience in General Practice
- Knowledge of EMISWeb and Docman
Experience
Essential
- Previous experience in a public/patient-facing role
- Previous reception or administration experience
Desirable
- Previous work experience in General Practice
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