Medical Receptionist

Job summary

We are looking to recruit a Medical Receptionist.

This is a high pressured role within our extremely busy reception team. The ideal candidate will be an experienced Medical Receptionist

This role is for 37 hours a week to be worked over 4 days, including 8 am starts and 6 pm finishes, (6.30 pm may be required due to a contract change)

Main duties of the job

Receptionist role:

• Care navigation/signpost patients to the most appropriate service
• Ensure all telephone calls are answered within a timely manner
• Manage appointment requests telephone/F2F/e.consultations/home visits
• Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.

Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.

Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.

Scanning of patient related documentation and attaching scanned documents to patients' healthcare records

Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign

Involvement in patient recall

Open and secure premises.

Chaperone duties

About us

Whilst we work extremely hard, the culture of the practice is friendly and welcoming:

Prior to retirement, several members worked at Kingsway for over 30 years.

Informal meeting room where team members often enjoy lunch together.

The team comprises of:

• 4 GP partners (2 of whom trained at the practice and stayed on).
• Two Salaried GPs.
• Three Nurse Practitioners providing acute appointments
• Three Practice Nurses & Two Health Care Assistants.
• The support team comprises of 10 receptionists and a separate admin team.

Key Information about the surgery:

• 10,000+ patients
• Teaching practice with GP Registrars and Medical students
• SystmOne clinical system
• CQC Good rating with outstanding in responsiveness
• Free car parking nearby

Job responsibilities

Drs. Sinha, Folorunsho, Wilson & Kumar

Kingsway Medical Centre, Kingsway, Billingham, Cleveland, TS23 2LS

JOB DESCRIPTION

• Job Title: Medical Receptionist
• Reports to: Reception Team Leader/Practice Manager
• Location: Kingsway Medical Centre, Billingham
• Job Summary

The medical reception team are the first point of contact and represent the practice whether on the telephone or face to face; the receptionist must respond in a friendly, helpful and professional manner at all times. To provide administrative assistance to the practice team and carry out a variety of administrative tasks unique to general practice.

Main duties of Receptionist role:

• Care navigation/signpost patients to the most appropriate service
• Ensure all telephone calls are answered in a timely manner.
• Manage appointment requests telephone/F2F/e.consultations/home visits
• Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.

Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.

Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.

Scanning of patient related documentation and attaching scanned documents to patients' healthcare records

Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign

Involvement in patient recall

Open and secure premises.

Chaperone duties

COMPETENCIES

An understanding, acceptance and adherence to the need for strict confidentiality

Keep up to date with and apply practice policies, standards and guidelines.

To attend any required training

To work flexibly within the practice opening hours as directed by the Reception Team Leader/Practice Manager

To carry out other duties appropriate to the position of Medical Receptionist

Person specification

Experience

Essential

• Proven customer service skills in direct contact with public
• Experience of working in a team
• Experience of working on own initiative

Desirable

• Experience of dealing with people in a health and social care setting
• Six months experience as a Medical receptionist in a general practice
• Experience of using a medical software i.e., SystmOne
• Experience of signposting or care navigation
• Experience of eRD
• Experience of EPS

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Amspar Medical Receptionist Certificate