Medical Receptionist

Job summary

Chelsfield Surgery is looking for two friendly, organised and patient-focused Medical Receptionist to join our busy and supportive GP practice team.

As the first point of contact for patients, you will play a key role in delivering excellent customer service, managing appointments, handling telephone and face-to-face enquiries, processing administrative tasks and supporting the wider multidisciplinary team.

We are seeking someone with excellent communication skills, strong IT abilities and a professional, caring approach. Previous receptionist or administrative experience is essential, and experience within a GP practice or healthcare setting would be advantageous. Training will be provided for the right candidate.

This is a permanent part-time position of 16-17 hours per week, with flexibility required to cover annual leave and occasional additional shifts when needed.

Main duties of the job

Main duties of the job

• Welcoming and assisting patients at reception
• Managing appointments and patient enquiries
• Answering and directing telephone calls
• Processing registrations and maintaining patient records
• Managing incoming and outgoing correspondence
• Signposting patients to appropriate services
• Supporting clinicians and the wider practice team with administrative tasks
• Maintaining confidentiality and data security at all times

About us

Chelsfield Surgery is situated in Orpington, Bromley. The surgery has a variety of clinical skill mix as we as being a teaching practice.

We are a part of Orpington PCN, and has plenty of support through ARRS roles.

Our team consist of 2 GP Partners , 1 Salaried GPs, 1 Advanced Nurse Practitioners, 2 Practice Nurses, 1 Sexual Health Nurse, 1 HCA, a Paramedic, Pharmacy Technician, Social Prescriber, Mental health Practitioner, Care Coordinators, physiotherapist, podiatrist and a fantastic administrative support team.

We are a training practice with 1 GP trainers with GP registrars

Job responsibilities

Job Description

Medical Receptionist (16-17 hours per week)

Chelsfield Surgery is seeking a friendly, organised and professional Medical Receptionist to join our busy practice team.

As the first point of contact for patients, you will provide a welcoming and efficient reception service both face-to-face and over the telephone. You will be responsible for managing appointments, handling patient enquiries, processing registrations, maintaining patient records and supporting the wider clinical and administrative teams.

Main Duties

• Greet and assist patients at reception.
• Answer and manage telephone enquiries professionally.
• Book, amend and cancel patient appointments.
• Signpost patients to the most appropriate service.
• Process patient registrations and update patient records.
• Manage incoming and outgoing correspondence.
• Process referrals and administrative requests in line with practice procedures.
• Support clinicians and colleagues with general administrative tasks.
• Maintain confidentiality, data security and information governance standards.
• Contribute to a positive patient experience and effective team working.

About the Candidate

We are looking for someone who:

• Has excellent communication and customer service skills.
• Is confident using IT systems, Microsoft Office and Outlook.
• Can work effectively under pressure in a busy environment.
• Has strong organisational and time management skills.
• Enjoys working as part of a team.
• Is flexible, reliable and professional.

Previous receptionist, administrative or customer service experience is essential. Experience within a GP practice, NHS or healthcare setting and knowledge of EMIS would be advantageous.

Person specification

Qualifications

Essential

• - Previous experience in a receptionist, customer service or administrative role.
• - Excellent verbal and written communication skills.
• - Strong organisational skills and attention to detail.
• - Ability to prioritise workload and work under pressure.
• - Good IT skills, including Microsoft Office.
• -Ability to work effectively as part of a team.
• - Professional, friendly and approachable manner.
• - Understanding of confidentiality and data protection principle

Desirable

• Previous experience working within General Practice, Primary Care or the NHS.
• Knowledge of GP appointment systems and patient pathways.
• Experience using SystmOne
• Awareness of NHS services and healthcare terminology.
• Experience handling sensitive or confidential information