Medical Receptionist - Reactive Care Team

Job summary

Join Our Friendly, Supportive Team at Sunny Meed Surgery!

Sunny Meed Surgery is a welcoming, patient-focused GP practice operating across three sites in Woking. We are looking for enthusiastic Medical Receptionists to join our growing team. If you are friendly, organised, and passionate about providing excellent patient care, we'd love to hear from you.

We offer flexibility across a range of morning 8:0013:30 and afternoon 13:3018:30 shifts. The role includes covering staff holidays and sickness when required.

We also offer:

• Competitive pay
• NHS Pension Scheme
• Funded training and professional development
• Free onsite parking
• Staff discounts and benefits
• Support for those returning to work after a career break

Returning to Work?

We welcome applications from individuals returning after a career break. We provide full training, mentoring, and support to ease your transition back into the workplace.

Important Information

• Applicants must be authorised to work in the UK (no sponsorship available)
• This role is subject to an enhanced DBS check
• We may close the vacancy early if a suitable applicant is appointed

Job Types: Full-time, Part-time, Permanent

Main duties of the job

Key Responsibilities

• Be the first point of contact for patients in person, online, and by phone
• Provide a warm, professional, efficient service to all patients
• Complete online forms on behalf of patients
• Arrange appointments following clinician instructions
• Maintain patient records with full confidentiality
• Support reception and admin duties to keep the practice running smoothly
• Participate in staff meetings, training, and opening/closing duties

About us

Why Work With Us,

Working at Sunny Meed means joining a supportive, caring practice with a strong team spirit. We pride ourselves not only on excellent patient carebut also on creating an enjoyable workplace. Our staff enjoy:

• Fun events such as icecream and coffee van
• Pottery evenings, pizza nights, bowling, monthly games night and pub socials
• A virtual walking challenge with other Surrey practices
• An annual Christmas party
• A dedicated Sunny Meed book club
• Our own well-being programme
• Friendly, enthusiastic colleagues and an open-door policy

Job responsibilities

Key Responsibilities

• Be the first point of contact for patients in person, online, and by phone
• Provide a warm, professional, efficient service to all patients
• Complete online forms on behalf of patients
• Arrange appointments following clinician instructions
• Maintain patient records with full confidentiality
• Support reception and admin duties to keep the practice running smoothly
• Participate in staff meetings, training, and opening/closing duties

Person specification

Qualifications

Essential

• What Were Looking For
• Essential:
• GCSE English & Maths (AC) or equivalent
• Excellent written and verbal communication
• Strong organisational skills
• Good knowledge of Microsoft Office
• Positive, enthusiastic attitude
• Willingness to complete required training
• Desirable:
• Previous reception or customer service experience
• Ability to handle difficult situations confidently
• Flexible and able to cover shifts at short notice
• Calm, polite, approachable manner
• Driving licence (preferred)

Desirable

• What Were Looking For
• Desirable:
• Previous reception or customer service experience
• Ability to handle difficult situations confidently
• Flexible and able to cover shifts at short notice
• Calm, polite, approachable manner
• Driving licence (preferred)

Experience

Essential

• Ability to handle difficult situations confidently
• Flexible and able to cover shifts at short notice
• Calm, polite, approachable manner

Desirable

• Previous experience within a GP Practice in a similar Reception, Admin or Care Coordinator position.