Medical Receptionist

Job summary

We require a Medical Receptionist for 19hrs to join our friendly reception team to ensure an effective and efficient reception service is provided to our patients and any other visitors to the practice.

The candidate would need to have a flexible attitude, a willingness to develop and be adaptable to change.

Main duties of the job

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To undertake a variety of administrative duties to assist in the smooth running of the practice.

About us

We are committed to providing high standard, quality health care. Our friendly practice team consists of experienced clinical and administrative staff, if you feel you can bring something to our dedicated team we would love to hear from you!

Job responsibilities

Manage the various appointments, visits and care navigation in line with protocol.

Computer data entry, processing and recording information in accordance with practice procedures.

Deal with telephone and face to face enquiries from the general public.

Make and cancel appointments with all clinicians as required

File all correspondence as necessary

File prescriptions for collection

Open internal and external post

Scan documents and forward them to the relevant staff

Photocopying

Change name / address details

Make up patient records

Any other duties relevant to the grading of the post

Person specification

Experience

Essential

• Experience of working with the General Public
• Customer service skills

Desirable

• Experience of working within primary care desirable but not essential. Training will be given