Medical receptionist

Job summary

This is a fast paced role in a constantly busy environment. You will work as part of a large team under the guidance of a Lead Receptionist. Our reception team manage many day to day tasks to give admin support to our clinical team and management.

Main duties of the job

• Meeting and greeting of patients who are consulting with members of the Practice team
• Ensuring a professional and timely service for patients and visitors
• Ensure that the reception area is tidy and welcoming
• Appointment system making appointments for patients

• Generate prescriptions from patients requests in accordance with Practice Protocol.

• Inputting patients requests for home visits and printing summary

• Taking queries from patients and ensuring the information in relayed to the relevant team member for any actions
• Retrieve and re-file records as required.

• Answering telephones, divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery.

• Taking post
• photocopying as requested.
• Preparing Doctors rooms.

• Receive deliveries into the Practice and deal with appropriately

• Dealing appropriately with patients enquiries at reception or via the telephone.

• Maintenance of patients notes including starting a new wallet when required and dividing the contents in chronological order if a new record.
• Editing data into patients records accurately.

About us

We are a growing practice with a population of 11,400 patients working across two sites the main site being a purpose built practice in Fenton, and a branch site in Longton, Stoke on Trent.

We have 8 GP's, 6 nurse's and a large admin/reception team.

Job responsibilities

Responsibilities

The medical receptionist should be able to have:

• Excellent communication skills are essential in order to communicate with patients and the wider team
• Understand the importance of confidentiality within the Practice.
• Understand the use the information technology equipment in the Practice.
• Liaise with hospitals and other outside organizations in order to provide service for the patients in a professional manner.
• Work under the guidance of others and also using own initiative.

Person specification

Experience

Essential

• Experience working in GP Practice/NHS setting
• Experience working with the general public
• Experience of customer service

Desirable

• Primary care experience and working within NHS setting